Dena Calder
Director of Operations
Austin,TX
Summary
Dynamic Director of Operations with expertise in strategic leadership, software development, and global team management. Proven ability to engineer innovative solutions that enhance user experience and streamline operations.
Overview
20
20
years of professional experience
Work History
Director of Operations
Salvex
Austin, TX
07.2015 - Current
- Established comprehensive aviation program from inception to operation.
- Collaborated daily with the tech team to build and enhance software for optimal user experience.
- Developed extensive training program for new hires on niche business model and software.
- Managed global aviation team of traders, overseeing active trading house with 18 million parts listed.
- Engineered RFQ software that efficiently linked wanted parts requests with customers selling matching parts.
- Designed automated customer verification tools, expediting the sales cycle, and improving trader efficiency.
- Implemented AI-based document review processes and smart pricing, facilitating quick purchasing decisions for buyers.
Commodity Trader
Salvex
Houston, TX
08.2005 - Current
- Managed a diverse portfolio exceeding 250 clients, ensuring personalized attention and service.
- Traded commodities globally across energy, food, retail, aviation, and commercial equipment sectors.
- Collaborated with a global team of traders in the US, South America, Africa, Europe, and Asia.
- Communicated worldwide with clients to drive successful sales via online platform.
- Trained new hires remotely and in person for three to six months using custom programs.
- Facilitated logistics quotes, disposal assistance, and negotiations to meet customer needs.
Education
Biochemistry BA - Chemistry
Indiana University
Bloomington, IN05-2006
Skills
- Operational management
- Software development
- AI implementation
- Training program design
- RFQ software engineering
- Client relationship management
Affiliations
Manage Short Term Rental - Houston, TX (2023-Present)
Timeline
Director of Operations
Salvex
07.2015 - Current
Commodity Trader
Salvex
08.2005 - Current
Biochemistry BA - Chemistry
Indiana University