Dena Grinslade
Durant,OK
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
8
8
years of professional experience
Work History
2nd Shift Cashier
Choctaw Travel Plaza #1
Durant, OK
08.2022 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Assistant General Manager
La Quinta Inn & Suites
Durant, OK
07.2015 - 07.2022
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
3rd Shift Supervisor
Choctaw Travel Plaza #2
Durant, OK
02.2022 - present
- Coordinated and supervised the activities of 3rd shift staff to ensure timely completion of tasks.
- Monitored employee performance, providing feedback and coaching as needed.
- Trained new employees on safety protocols and operating procedures.
Education
Some College (No Degree) - General Studies
Southeastern Oklahoma State University
Durant, OKSkills
- Cash Register Operation
- Cash Handling
- Customer Assistance
- Customer Relations
References
References available upon request.
Timeline
2nd Shift Cashier
Choctaw Travel Plaza #1
08.2022 - 02.2023
3rd Shift Supervisor
Choctaw Travel Plaza #2
02.2022 - present
Assistant General Manager
La Quinta Inn & Suites
07.2015 - 07.2022
Some College (No Degree) - General Studies
Southeastern Oklahoma State University
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