Dena L. Earley

Dynamic leader with a proven track record at FSS Technologies, LLC, enhancing collections efficiency by 37% and implementing innovative software solutions. Expert in revenue cycle management and team development, fostering strong cross-departmental relationships to elevate customer satisfaction and drive operational excellence. Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success.

• FSS Technologies, LLC, Ypsilanti, MI, 01/01/18, Present, Director of Customer Management, 01/01/22, Present, Oversee comprehensive customer management for $14M accounts receivable portfolio., Spearhead acquisitions with successful closure of 14 key deals., Supervise 9-member team, ensuring optimal performance in accounts receivable, job initiation, job completion, billing, and collections., Implement new software solutions across the company, including division-specific training and development of standard operating procedures., Elevated collections efficiency, reducing accounts in collections from 73% to 36% within first year of establishing Collections Department., Instituted and refined customer service procedures, significantly boosting business performance., Administered and optimized operations across three branches, encompassing job management, billing, collections, and accounts receivable., Conducted meticulous audits to rectify account errors, billing inconsistencies, and job process flaws, ensuring utmost accuracy., Fostered strong, cross-departmental relationships to facilitate continuous improvements in professional service charge capture., Billings and Collections Manager, 01/01/18, 12/31/21, Service Coordinator, 01/01/18, 12/31/18
• Riga Township Fire Department, Riga, MI, Treasurer, Lieutenant, Safety Officer, Emergency Medical Technician-B
• University Medical Center, Toledo, OH, Technical Typist/Neurosurgery, Temporary Administrative Assistant to Chairman
• OfficeTeam, Toledo, OH, Office Manager/Administrative Assistant
• Sprint PCS, Toledo, OH, Business Sales Solutions Representative

• Skilled in directing complex revenue cycle operations, including patient financial services, billing, and collections.
• Demonstrated expertise in formulating policies to enhance customer satisfaction and revenue cycle efficiency.
• Well-versed in managing relationships with revenue cycle vendors and stakeholders, coupled with a strong ability to negotiate managed care contracts.
• Highly adept at assessing, identifying, and reengineering processes to improve revenue cycle management and cash flow.
• Skilled in leveraging data analytics for internal and external competitive analysis, predictive financial planning, and revenue optimization.
• Technically proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Internet Explorer, Outlook Express, Sedona Office).