Dena Lyons
Elkview
Overview
1
1
year of professional experience
Work History
Insurance Specialist
WVU Medicine
South Charleston
01.2024 - Current
- Responded to customer inquiries and problems to promote great service.
- Explained coverage options to potential policyholders, answering questions or concerns.
- i obtain insurance authorizations for sleep studies.
- i work on insurance portals to obtain the authorizations.
- i update referrals and schedule patients for sleep studies.
- i have excellent customer service skills.
- i have 30 years of customer service experience.
Education
High School Diploma -
Herbert Hoover HIgh School
Elkview06-1986
Skills
- Insurance authorizations
- Claims processing
- Coverage explanation
- Insurance portals
- Customer relationship management
- Patient scheduling
- Referral management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Customer follow-up
- Customer service
Timeline
Insurance Specialist
WVU Medicine
01.2024 - Current
High School Diploma -
Herbert Hoover HIgh School