Overview
Work History
Education
Skills
Timeline
Generic

Dena Lyons

Elkview

Overview

1
1
year of professional experience

Work History

Insurance Specialist

WVU Medicine
South Charleston
01.2024 - Current
  • Responded to customer inquiries and problems to promote great service.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • i obtain insurance authorizations for sleep studies.
  • i work on insurance portals to obtain the authorizations.
  • i update referrals and schedule patients for sleep studies.
  • i have excellent customer service skills.
  • i have 30 years of customer service experience.

Education

High School Diploma -

Herbert Hoover HIgh School
Elkview
06-1986

Skills

  • Insurance authorizations
  • Claims processing
  • Coverage explanation
  • Insurance portals
  • Customer relationship management
  • Patient scheduling
  • Referral management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Customer follow-up
  • Customer service

Timeline

Insurance Specialist

WVU Medicine
01.2024 - Current

High School Diploma -

Herbert Hoover HIgh School
Dena Lyons