Dena Meyer
Leavenworth,KS
Summary
Dynamic professional with extensive experience at Serco NA, excelling in office administration and travel coordination. Proven ability to enhance operational efficiency through meticulous expense tracking and effective communication. Adept at managing complex logistics while fostering strong relationships, ensuring seamless support for senior leadership and team initiatives.
Overview
39
39
years of professional experience
Work History
SCA Secretary 2
Serco NA (Formerly Northrop Grumman)
06.2019 - Current
- Prepared and maintained accurate records, reports, and correspondence.
- Coordinated travel arrangements and itineraries for senior leadership.
- Oversaw inventory management of office supplies, ensuring availability and cost-effectiveness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Organized travel arrangements for team, ensuring smooth logistics for multiple international trips.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Collaborated with cross-functional teams to support project initiatives.
- Provided training to staff on travel policies and best practices.
- Monitored travel expenses, ensuring accuracy in reporting and adherence to corporate policies.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Assisted travelers in obtaining necessary visas and other documentation required for international trips.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Set up domestic and international flights for staff and contractors.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
Educator
Pleasant Ridge Middle School
08.1987 - 05.2019
- Developed engaging lesson plans tailored to diverse learning styles
- Implemented innovative teaching methods to enhance student understanding
- Fostered a positive classroom environment promoting student participation
- Collaborated with colleagues to design interdisciplinary projects and assessments
- Mentored new educators, providing guidance on classroom management techniques
- Led professional development workshops focused on instructional strategies and technology integration
- Analyzed student performance data to inform curriculum adjustments and interventions
- Established strong relationships with parents and community stakeholders to support student success
- Monitored student progress and adjusted instruction to meet individual needs.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Travel Assistant and Respite Worker (Part Time)
The Guidance Center Community Mental Health
09.2007 - 05.2019
- Coordinated travel arrangements for clients, ensuring seamless transportation and accommodation experiences.
- Assisted in scheduling appointments and managing calendars to optimize client access to services.
- Trained new staff on procedures for arranging travel logistics, fostering team knowledge and support capabilities.
- Fielded inquiries via email, telephone and web chat about travel services.
- Managed multiple client accounts simultaneously while maintaining attention to detail and accuracy in all bookings.
- Evaluated customer feedback regularly to identify areas for improvement and implement strategies accordingly.
- Established trust with clientele by maintaining confidential information securely throughout the planning process.
- Implemented new organizational systems that increased productivity and streamlined workflow within the team.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Developed and implemented personalized care plans based on individual needs and preferences.
- Collaborated with multidisciplinary teams to assess client progress and adjust support strategies.
- Monitored client behavior, documenting changes to inform treatment plans and improve outcomes.
- Conducted regular evaluations of service effectiveness, identifying areas for enhancement in care delivery.
- Improved client well-being by providing consistent and compassionate care during respite periods.
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Maintained a safe and clean environment for clients, ensuring their comfort and security during respite care.
- Communicated effectively with both healthcare professionals and family members regarding any changes in client condition or behavior patterns observed during respite care sessions.
- Enhanced family support systems by offering reliable respite services, allowing caregivers to take necessary breaks.
- Provided emotional support for clients and their families, helping them cope with the challenges of illness or disability.
- Promoted positive social interactions among peers through group activities designed specifically for individuals with varying cognitive abilities.
- Offered engaging activities that promoted mental stimulation and physical activity for clients during respite periods.
- Reduced caregiver stress levels by providing dependable respite services on a flexible schedule when needed most.
- Established clear boundaries while still maintaining compassion when working with challenging client behaviors.
- Collaborated with multidisciplinary teams to create individualized care plans tailored to each client''s unique needs.
- Upheld strict confidentiality standards to protect the privacy of clients and their families at all times.
Education
Master of Science - Education/Computer Based Education
Kansas State University
Manhattan, Kansas08-1996
Skills
- Office administration
- Verbal and written communication
- Complex Problem-solving
- File systems management
- Supply ordering
- Database administration
- Accounts receivable and payable
- Managing purchasing activities
- Inventory purchasing
- Expense tracking
- Microsoft Office expertise
- Developing presentations
- Travel arrangements
- Timekeeping systems
- Budget monitoring
- Multitasking and time management
Timeline
SCA Secretary 2
Serco NA (Formerly Northrop Grumman)
06.2019 - Current
Travel Assistant and Respite Worker (Part Time)
The Guidance Center Community Mental Health
09.2007 - 05.2019
Educator
Pleasant Ridge Middle School
08.1987 - 05.2019
Master of Science - Education/Computer Based Education
Kansas State University