Lila Wachtelhausen
NEW YORK,NY
Summary
Dynamic and adaptable worker, with a versatile history in administration in property management and healthcare. Adept in creative problem solving, communication and creative writing. Experienced in managing sensitive information, customer service and data entry.
Overview
2
2
Languages
5
5
years of professional experience
Work History
FGP Secretary 2
Nyu Langone
171 Delancey St New York, Ny 10002
06.2025 - Current
- Managed scheduling for multiple departments, ensuring efficient use of time and resources.
- Transcribed medical orders and scheduled cardiac and radiological exams.
- Responded promptly to inquiries, providing accurate information to enhance customer service experience.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or patient files.
- Answering a multi-line phone system and enthusiastically greeted callers.
- Maintained electronic health records using Epic EMR.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Medical Secretary
Vip Medical
156 Williams St, New York, Ny 10038
05.2024 - 04.2025
- Managed patient scheduling and appointment confirmations, enhancing office efficiency.
- Coordinated communication between healthcare providers and patients, improving service delivery.
- Maintained electronic health records using [specific EMR system], streamlining data retrieval processes.
- Processed medical records and documents, ensuring accuracy and compliance with regulations.
- Maintained electronic health records using Nexttech EMR, streamlining data retrieval processes.
- Trained new staff on administrative protocols and software systems, fostering a collaborative team environment.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Maintained current and accurate medical records for patients.
Office Administrative Assistant
PWV Management
792 Columbus Avenue New York, NY 10025
05.2021 - 05.2024
- Securely filled leases and tenant information.
- Compiled financial information and created reporting spreadsheets.
- Handled Tenant questions in a timely and kind manner.
- Provided new tenants proper information for move ins.
- Coordinated move-in and move-out procedures, ensuring smooth transitions for both tenants and property management.
- Managed lease administration processes, ensuring compliance with local regulations and policies.
- Facilitated maintenance requests by liaising with vendors and building management to ensure timely resolutions.
- Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup.
- Acted as professional liaison between tenants and personnel in management office.
Education
High School Diploma -
Manhattan Center For Science And Mathamatics
260 Pleasant Avenue Skills
- Office administration
- Customer service
- Calendar management
- Data entry
- Office software expertise
- Legal compliance
- Problem-solving skills
- Adobe creative suite
- Deadline driven
- Detail orientation
- Communication skills
- Collaborative teamwork
- Adaptable approach
- Quick learner
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Avid Reader
- I like working with my hands and fixing things
- Creative Writing
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Film Photography
Timeline
FGP Secretary 2
Nyu Langone
06.2025 - Current
Medical Secretary
Vip Medical
05.2024 - 04.2025
Office Administrative Assistant
PWV Management
05.2021 - 05.2024
High School Diploma -
Manhattan Center For Science And Mathamatics