Dena Payne

• Coordinated maintenance, repairs, and construction projects to keep facilities operational, and functioning.
• Review residential and commercial leasing applications, assess background reports, while following Fair Housing regulations.
• Conduct apartment and building tours for potential tenants and answered any questions.
• Coordinated maintenance team, repair requests, and contacted contractors for bid proposals. Followed through on signing contracts for said proposals and execute work to be completed.
• Managed a portfolio of nine properties, ensuring compliance with all regulations.
• Handled resident and tenant complaints and resolved in a timely manner.
• Conducted inspections of the portfolio's properties to ensure they were in good condition.
• Drafted leases, rental agreements, renewal notices, and other related documents.
• Organized viewings for prospective commercial tenants and conducted negotiations with them as necessary.
• Maintained accurate records of rent payments, arrears, repairs.

Whisper Hollow Apartments in Maryland Heights, MO.

• Oversaw budgeting process for a 313 Unit assigned property.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Monitored market trends to ensure competitive pricing structures for units under management.
• Managed all maintenance requests from tenants in a timely manner.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Prepared monthly reports for management.
• Processed evictions when necessary in accordance with state laws and procedures.
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Provided guidance and support to junior team members in order to facilitate their professional development.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Drafted and monitored budgets for overall maintenance and operations.

Whisper Hollow Apartments in Maryland Heights, MO.

Traveled the World and interacted with people from all cultures. Educated in all aspects of Federal Aviation laws and requirements