Dena Reed
Pollock Pines,CA
Summary
Results-driven professional with over 20 years of experience in administrative and customer support roles, demonstrating a proven ability to prioritize and manage multiple tasks effectively while consistently achieving project goals. Exceptional verbal and written communication skills facilitate seamless interactions with diverse stakeholders. Quick to learn and adapt, showcasing a strong aptitude for acquiring new skills in fast-paced environments. Committed to excellence and dedicated to contributing positively to team success through flexibility and a strong work ethic.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Mountain Roofing Systems
Placerville, CA
03.2018 - 10.2024
- Facilitated reception and administrative functions while delivering exceptional customer support in a construction environment.
- Coordinated project timelines and resources for roofing initiatives in a high-paced office setting.
- Navigated complex permitting requirements in numerous California counties, demonstrating expertise in regulatory frameworks and local policies.
- Achieved timely processing of billing and receiving tasks, contributing to overall financial accuracy. Enhanced workflow efficiency through effective management of accounting records. Improved transaction processing speed, resulting in better service delivery.
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
- Developed and maintained effective communication strategies to address customer needs and concerns.
Administrative Assistant
Summitview Child and Family Services
11.2015 - 04.2017
- Reception, administrative and customer support in therapist office setting.
- Managed office.
- Some medical billing.
- Appointment Scheduling.
- Office tasks such as faxing, filing, copying ect..
- Proficient in Microsoft office.
Hewlett Packard
06.2005 - 10.2014
- Provided customer support to end users of CALwin eligibility determination system.
- Assisted with customer system issues.
- Welfare regulation interpretation.
- Created user reference materials.
- Coordinated and executed system testing.
- Extensive use of Excel.
- Created reports for management.
Education
Associate of Science -
Los Rios Community College
Skills
- Customer support
- Accurate data management
- Knowledgeable in digital solutions
- Administrative coordination
- Detail-oriented data entry
- Office administration
- Documentation and recordkeeping
- Scheduling and calendar management
Timeline
Administrative Assistant
Mountain Roofing Systems
03.2018 - 10.2024
Administrative Assistant
Summitview Child and Family Services
11.2015 - 04.2017
Hewlett Packard
06.2005 - 10.2014
Associate of Science -
Los Rios Community College