Dena Saldivar
San Antonio,TX
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
8
8
years of professional experience
Work History
Receptionist
Colebrack Enterprise
08.2019 - 02.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
Medical Assistant
Blue Diamond Med Spa
04.2016 - 11.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Collections Agent
Aa Best Bail Bonds
12.2013 - 12.2015
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Education
No Degree - Medical Assistant
Vantage College - San Antonio North
San Antonio, TX07.2016
High School Diploma -
Ashworth College
Norcross, GA06.2008
Skills
- Payment Collection
- Medical Billing
- Data Entry
- HIPAA Compliance
- Phlebotomy
- Specimens Collection and Processing
- EMR / EHR
- Indirect Patient Care
- Medical Terminology
- Patient Scheduling
- Medical Billing and Coding
- Insurance Verification
- Organizational Skills
- Computer Literacy
- Empathy and Understanding
- Goal-Oriented Approach
- Professionalism and Integrity
- Strong Communication Skills
Additional Information
State of Texas Hearing & Vision screening certified
ARC/CPR/ First Aid and IV Therapy certified
Timeline
Receptionist
Colebrack Enterprise
08.2019 - 02.2022
Medical Assistant
Blue Diamond Med Spa
04.2016 - 11.2018
Collections Agent
Aa Best Bail Bonds
12.2013 - 12.2015
No Degree - Medical Assistant
Vantage College - San Antonio North
High School Diploma -
Ashworth College