Dena Wilson

Supervised day-to-day functions of SLS program, guiding staff to maintain high standards of care. Led three senior case facilitators, emphasizing company core values in support and guidance efforts. Cultivated partnerships with regional center to enhance service coordination and advocate for client needs. Ensured compliance with ISPs while managing documentation and addressing crisis situations to support client independence.

• Led a team supporting adults with developmental disabilities, helping them live more independently within the community.
• Worked closely with the Regional Center to ensure each individual’s service plan was carried out effectively and met all guidelines.
• Handled all staffing responsibilities, including training, scheduling, and day-to-day supervision for a team of up to 30 employees.
• Made sure the caseload remained in full compliance with state regulations and internal policies.
• Consistently met program goals, quality benchmarks, and client satisfaction outcomes through effective leadership and performance oversight.

• Oversaw accreditation processes and ensured compliance with all nursing program accreditation standards and regulations.
• Evaluate program effectiveness through student performance metrics, feedback mechanisms, and programmatic assessment tools.
• Participate in program accreditation activities, including self-study preparation, site visits, and documentation compliance.

• Managed employee relations, conducted investigations, and resolved workplace conflicts fairly and promptly.
• Implemented and maintained HR policies in compliance with state and federal regulations.
• Administered benefits programs including medical, dental, vision, life, disability, retirement, and workers’ compensation plans, ensuring accurate enrollment and timely processing.
• Led new hire benefits orientations, improving employee understanding and engagement with available plans.