Denae Castelan
Dickinson,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the job position. Ready to help team achieve company goals. As well as grow in any way I'm given the opportunity to. I don't give up and I can always be seen as reliable and consistent.
Overview
7
7
years of professional experience
Work History
To-Go Specialist
Olive Garden
08.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Developed and implemented systems to track customer feedback and satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed to do over 400 orders in a day
Family Babysitter
N/A
01.2017 - Current
- Coordinated playdates and outings to meet children's physical and social needs.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Worked alongside a family member with autism, and helped in learning new communication skills to be able to understand them better.
Concessions Worker
Cinemark
09.2018 - 03.2019
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Consistently provided friendly service to promote better customer engagement.
Education
No Degree - Nursing
San Jacinto College District
Pasadena, TX12.2023
High School Diploma -
Shadow Creek Highschool
Pearland, TX05.2019
Skills
- Corporate Communications
- Financial Transactions
- Microsoft Access
- Special Promotions
- Personalized Customer Service
- Leadership
- Bilingual
- Data Entry
- Active Listening
- Multitasking Abilities
- Organization and Time Management
Languages
Spanish
Native or Bilingual
Timeline
To-Go Specialist
Olive Garden
08.2019 - Current
Concessions Worker
Cinemark
09.2018 - 03.2019
Family Babysitter
N/A
01.2017 - Current
No Degree - Nursing
San Jacinto College District
High School Diploma -
Shadow Creek Highschool