Erica Duckworth
Spring Lake,Nc
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
To-Go Specialist
Olive Garden
05.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Food Service Worker
AAFES
08.2018 - 05.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
CNA
Towne Park Assisted Living
08.2017 - 03.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Medical Assisting
Miller-Motte Technical College - Fayetteville,NC
Fayetteville, NC06.2015
Skills
- Loyalty Building
- Corporate Communications
- Microsoft Excel
- Credit Card Payment Processing
- Customer Relations
- Team Development
Timeline
To-Go Specialist
Olive Garden
05.2021 - Current
Food Service Worker
AAFES
08.2018 - 05.2021
CNA
Towne Park Assisted Living
08.2017 - 03.2018
Associate of Science - Medical Assisting
Miller-Motte Technical College - Fayetteville,NC