Summary
Work History
Overview
Education
Skills
Timeline
Denae Jones

Denae Jones

Kingwood,TX

Summary

Innovative professional skilled in creating and implementing marketing strategies, executing budgeting plans and utilizing market research to identify customer needs. Demonstrated ability in increasing brand visibility and market share. Possesses excellent communication and customer service skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing competitive results, while meeting stringent guidelines, deadlines and forecast. Recognized for ability to work with very diverse clients and staff. Outstanding skills in assessing what is needed to advance to the next performance level, recommending sensible solutions, and effectively motivating staff to implement them in a spirit of collaboration.

Work History

Consultant/Marketing Director

L.A Sweets & Treats
02.2023 - Current
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Optimized digital marketing efforts for increased online presence and customer engagement.
  • Established partnerships with key industry influencers to amplify brand reach and credibility.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Created and managed marketing budget, ensuring maximized ROI.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
  • Monitored market trends closely to stay ahead of industry shifts by adjusting product offerings accordingly.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.

Financial Director

Lexus
05.2017 - 08.2022
  • Responsible for overall direction, coordination, and evaluation of finance managers for 2 locations.
  • Modified sales presentation for available products for customers, resulting in seamless negotiations and completion of sale.
  • Fostered relationships with banks to enlarge our financial portfolio which increased reserve revenue by 40%.
  • Mentored finance managers, helping them grow professionally and contribute more effectively to team's goals.
  • Surpassed annual forecast 5 years in a row.
  • Trained on utilization of sales tools and software to conduct remote sales presentations.
  • Boosted company revenue by developing and implementing financial strategies aligned with business goals.
  • Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
  • Ensured compliance with regulatory requirements through diligent financial audits and controls implementation.
  • Managed cross-functional teams to successfully execute strategic financial initiatives.
  • Collaborated with executive leadership to establish long-term financial objectives for organization.
  • Guided company growth by securing financing options and negotiating favorable credit terms with banks and creditors.
  • Trained and mentored finance team members, fostering a culture of continuous improvement and professional development within department.
  • Spearheaded process improvements that contributed to increased efficiency in financial planning and analysis functions.
  • Partnered closely with other departments to drive initiatives aimed at achieving overall organizational success from a financial standpoint.
  • Kept company in compliance with applicable local, state and federal financial regulations.
  • Set clear departmental objectives and developed effective strategies to achieve targeted goals.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Analyzed financial statements against forecasts to prepare high-level variance analysis.
  • Drove revenue stream development through strategic collaboration and partnerships.
  • Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.

Business Manager

INFINITI Motor Company
09.2014 - 05.2017
  • Modified presentation to demonstrate all products and services available to customer to improve negotiation and close ratio.
  • Used non-adversarial and non-manipulative sales techniques to close deals.
  • Interviewed every client for credit worthiness and worked with subprime lenders if necessary.
  • Developed relationships with banks in order to increase financial portfolio.
  • Streamlined business processes by implementing new project management tools and techniques.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Evaluated current market trends and competitor strategies, guiding development of innovative solutions to stay ahead of industry.
  • Established new revenue streams through targeted marketing initiatives and product diversification efforts.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

VP of Operations/Practice Manager

Chiropractic Wellness Center
09.2009 - 09.2014
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Within first 3 months was able to reach highest number of patients visits clinic since clinic was opened. Was able to Increase patient visits by over 53%.
  • Conducted internal and outside marketing in order to increase business and strengthen all business relationships with our partners.
  • Oversaw all departments and worked closely with each to ensure accuracy, and proficiency for all 4 clinics.
  • Managed all human resource matters: Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Handled terminations, training and performance reviews, processed payroll, conducted health insurance and retirement enrollment.
  • Project Development - oversaw infrastructure for all new clinics during expansions.
  • Billing Negotiation Specialist - Settlement Negotiations conducted with attorneys and insurance companies.
  • Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Delivered compelling sales presentations to prospective clients, highlighting unique value proposition of our products and services.
  • Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
  • Enhanced company's profitability by identifying and eliminating inefficiencies in existing business processes.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Generated new business with marketing initiatives and strategic plans.
  • Negotiated and closed long-term agreements with stakeholders.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Built relationships with customers and community to establish long-term business growth.

Business Account Manager

AT&T
North Olmsted, OH
08.2004 - 01.2024


•Utilized advanced business to business selling techniques to obtain desired results in subscriber growth, data penetration and revenue targets as well as ensuring high quality customer relations and retention.

•Effectively planned and managed assigned accounts to maximize potential and to ensure customer satisfaction, and identified needs through thorough understanding of customer business operations and effectively developed comprehensive solutions to meet customer needs.
Prepared and presented professional corporate business proposals and presentations to corporate business executives.
•Developed strong relationships with key clients, leading to increased revenue and repeat business.
Managed a portfolio of corporate accounts, fostering long-term partnerships and promoting customer loyalty.
•Expanded market share by identifying new business opportunities and engaging in strategic negotiations with potential clients.
•Analyzed sales data to identify trends and areas for improvement, implementing targeted action plans for enhanced performance.
•Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
•Built credibility and trust among clients through consistent
communication, problem-solving efforts, and focus on delivering value-added solutions.
•Led contract negotiations with high-profile clients, resulting in favorable terms that contributed to overall company success.
•Partnered with product development teams to ensure client feedback was incorporated into future offerings for better market fit.
•Retained a high percentage of existing accounts through proactive relationship management efforts and excellent customer support services.
•Identified upsell opportunities within existing accounts, contributing significantly to annual revenue growth.
•Ensured accurate forecasting by maintaining up-to-date records of sales activities and client interactions in CRM systems.
•Provided comprehensive reporting on account performance indicators to senior leadership for informed decision-making processes.
•Leveraged industry expertise and market insights to provide valuable guidance on clients'' strategic planning efforts, helping them achieve their business goals.
•Built diverse and consistent sales portfolio.
•Achieved or exceeded company-defined sales quotas.
•Negotiated prices, terms of sales and service agreements.
•Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
•Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
•Developed and maintained strong working relationships with professionals within assigned territory.
•Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
•Identified new business opportunities through cold calling,
networking, marketing and prospective database leads.
•Met existing customers to review current services and expand sales opportunities.
•Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Overview

20
20
years of professional experience

Education

Master's Degree - Business Administration & Healthcare Management

University of Phoenix, Tempe, AZ
12.2008

Bachelor Of Applied Science - Exercise Science And Biology

John Carroll University, Cleveland, OH
05.2005

Skills

  • Sales Management
  • New Business and Strategy Development
  • Corporate Finance
  • Customer Relationship Management
  • Credit Analysis
  • Team Development
  • Contract Negotiation
  • Budgeting and Forecasting
  • Business Process Improvement
  • Relationship and Team Building
  • Practice Management
  • Workflow Management
  • Client consulting
  • Human Resources Management
  • Operations Management

Timeline

Consultant/Marketing Director - L.A Sweets & Treats
02.2023 - Current
Financial Director - Lexus
05.2017 - 08.2022
Business Manager - INFINITI Motor Company
09.2014 - 05.2017
VP of Operations/Practice Manager - Chiropractic Wellness Center
09.2009 - 09.2014
Business Account Manager - AT&T
08.2004 - 01.2024
University of Phoenix - Master's Degree, Business Administration & Healthcare Management
John Carroll University - Bachelor Of Applied Science, Exercise Science And Biology
Denae Jones