DENAE PINON
Washington,DC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Based Support Specialist Remote
Big Brothers Big Sisters of Metropolitan Detroit
10.2021 - Current
- Developed monthly newsletters for the community program that included resources, events, and program success stories.
- Utilizing software constant contact, canva, and InDesign for marketing resources and newsletters.
- Provided case management, advocacy, support, resources, and referrals to volunteers and families
- Oversaw strong relationships with volunteers and families with consistent contact (emails, phone calls, and text messages.)
- Led trainings about the program, rules, and regulations to volunteers and families.
Community Based Support Specialist
Big Brothers Big Sisters of Central New Mexico
Albuquerque, NM
10.2018 - 09.2021
- Provided guidance, assistance, support, and supervision to members in the program on a consistent basis.
- Organized and conducted workshops for youth and volunteers such as a Bowl for Kids and monthly program events.
- Held accountability for accurate and timely reporting including billing and services provided.
- Produced retention rate for communicating with clients averaging 92%.
Teacher
La Petite Academy
Rio Rancho, NM
01.2018 - 05.2019
- Prepared lesson plans each week, including activities that will help with student's development
- Nourish student's social, physical, and intellectual growth
- Utilized a variety of teaching methods to meet students' needs and learning interests.
Education
Bachelor of Science - Psychology And Biology
The University of Texas At El Paso
El Paso, TX05.2018
Skills
- MS Office, G-Suite, Quickbooks, Salesforce (CRM)
- Excellent Customer Service
- Conference Calling Software (Zoom and Skype)
- Collaborative Team Player
- Strong Communicator (Presentations, Trainings, etc)
- Community Resources/ Referrals
- Case Management
- Data Entry
- Customer Needs Assessments
Certification
- Google It Support Professional Certificate, Google Career Certificates - Est Completion Date December 2022
Timeline
Community Based Support Specialist Remote
Big Brothers Big Sisters of Metropolitan Detroit
10.2021 - Current
Community Based Support Specialist
Big Brothers Big Sisters of Central New Mexico
10.2018 - 09.2021
Teacher
La Petite Academy
01.2018 - 05.2019
Bachelor of Science - Psychology And Biology
The University of Texas At El Paso