Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denae Williams

Silver Spring,MD

Summary

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.

Overview

3
3
years of professional experience

Work History

Dental Assistant

Laural Pines Dental
08.2023 - Current
  • Performed various office tasks as necessary to ensure a smooth-running office
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations. (CBCT, Panoramic)

Optometrist Assistant

Vision Works
07.2023 - Current
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.

Billing Specialist

Ortho Bethesda
06.2022 - 01.2023
  • Verify insurance coverage and obtain authorization for 8 physical therapists
  • Audited and corrected billing and posting documents for accuracy.
  • Obtain referrals from patients
  • Used data entry skills to accurately document and input statements.
  • Maintained accurate records of customer payments.
  • Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
  • Responded to customer concerns and questions on daily basis.

Optical Assistant

Visionary Eye Doctors
05.2021 - 06.2022
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Contributed to inventory management, reducing excess stock and ensuring availability of popular items.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.

Education

High School Diploma -

Walter Johnson
Bethesda, MD
06.2018

Skills

  • Data Entry
  • Customer Service
  • Equipment Sterilization
  • Dental Radiography
  • Computer Skills
  • Insurance Verification
  • Insurance Billing
  • Optical orders
  • Patient data gathering
  • Dental terminology knowledge
  • Dental records
  • Dental staff support

Languages

Spanish
Limited Working

Timeline

Dental Assistant

Laural Pines Dental
08.2023 - Current

Optometrist Assistant

Vision Works
07.2023 - Current

Billing Specialist

Ortho Bethesda
06.2022 - 01.2023

Optical Assistant

Visionary Eye Doctors
05.2021 - 06.2022

High School Diploma -

Walter Johnson

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Denae Williams