DeNaja Miller
Tupelo,MS
Summary
My background includes inventory management, needs assessment and register operations to drive sales and customer service success. From implementing effective retail sales strategies to achieving top sales performances, I excel at collaborating with cross-functional teams and exceeding corporate goals and objectives
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Loan Assistant/ Collector
Regional Finance
Tupelo
04.2024 - Current
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
Customer Service Representative and Bank Teller
Cadence Bank
Tupelo, MS
01.2020 - 06.2023
- Made outbound calls to obtain account information.
- Developed strong relationships with customers by providing personalized assistance and support.
- Educated customers on special pricing opportunities and company offerings.
- Improved customer service wait times to mitigate complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Merchandise manager
Ultra beauty
Tupelo, MS
11.2018 - 01.2020
- Interacted with approximately 50-100 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on providing personalized product guidance, following up on purchases and opening new accounts
- Prioritize account management, POS operations, customer service problem-solving and relationship building in fast-paced setting
- Provided recommendations to management for sales and service process improvement, and shared key knowledge to train and coach team members
- Deliver excellent customer service with verbal communication skills and assist customers with transactions.
- Implemented loss prevention strategies including monitoring security cameras, implementing check-out procedures.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Coordinated with other departments such as marketing and finance to ensure a successful launch of new products or services.
Education
some college -
Itawamba Community College
09.2016
General Studies
Tupelo High School
Tupelo, MS05-2015
Skills
- Data Collection
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Information Security
- Microsoft Excel
- Customer Relations
- Typing Proficiency
- Payment Processing
- Team collaboration
Timeline
Loan Assistant/ Collector
Regional Finance
04.2024 - Current
Customer Service Representative and Bank Teller
Cadence Bank
01.2020 - 06.2023
Merchandise manager
Ultra beauty
11.2018 - 01.2020
some college -
Itawamba Community College
General Studies
Tupelo High School