DENAJDA SELAMAJ
Woburn
Summary
Dynamic Branch Manager with a proven track record at Santander Bank, excelling in team leadership and customer satisfaction strategies. Leveraged strong analytical skills to exceed sales targets and enhance client retention. Adept at fostering collaboration and driving high performance, ensuring compliance and operational excellence in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Branch Manager
Santander Bank
Boston
2022.12 - Current
- Demonstrated expertise in overseeing daily operations, ensuring efficient branch functioning, and achieving business objectives.
- Proven track record of effectively managing a team of employees, providing leadership, motivation, and guidance to drive high performance.
- Successfully implemented strategies to improve customer satisfaction, resulting in increased customer retention and loyalty.
- Strong communication and interpersonal skills, with a proven ability to collaborate effectively with cross-functional teams.
- Consistently achieved and exceeded sales targets through effective sales strategies, product knowledge, and customer relationship management.
Multi-Site Assistant Branch Manager
Citizens Bank
Boston
2022.05 - 2022.12
- Assisted branch manager in managing all aspects of the business such as Accounting, HR, Sales and Operations.
- Prepared branch financial statements lead day-to-day branch responsibilities and managed existing employees and the onboarding process of new staff.
- Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized BSA/fraud exposure.
- Reviewed trade area and identify current and new market opportunities.
- Assisted branch’s personnel by providing training, coaching, development, and motivation.
Universal Banker
Citizens Bank
Boston
2020.11 - 2022.05
- Deepened customer relationships by assessing their overall financial needs.
- Gathered and processed statistical data of new customers at account opening.
- Implemented a risk aware culture while ensuring compliance with bank regulations, operational policies, and guidelines.
- Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions.
- Handled confidential information in accordance with privacy policies.
- Increased CES 20% YoY.
- Increased branch lending sales by 5M.
Senior Customer Service Representative
Citizens Bank
Boston
2020.04 - 2020.10
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
- Assisted clients with various questions and concerns related to their accounts and bank products including opening and closing checking accounts, credit cards, savings accounts, personal loans, and mortgages.
Sales Representative
Intercom Data Service
Tirana
2014.01 - 2016.01
- Connected with over 200 clients on a daily basis.
- Increased sales 25% YoY.
- Trained 10+ new team members.
- Provided direct customer services by informing clients of products and services.
Education
Bachelor of Science (BS) - Computer Science
Bunker Hill Community College
Boston, Massachusetts02.2026
Associate degree - Corporate Finance
University of New York in Tirana
Tirana, AlbaniaSkills
- Information Management
- Confidentiality Compliance
- Task Management
- Change Management
- Resource Management
- Oral Communication
- Written Communication
- Organizational skills
- Customer Service
- Creative thinking
- Critical thinking
- Customer focus
- Conflict resolution
- Teamwork
- Expense management
- Tracking
- Business acumen
- Analytical skills
- Financial acumen
- Collaboration
- Recommendations
- Solutions
Core Competencies
Information Management, Confidentiality Compliance, Task Management, Change Management, Resource Management, Oral & written Communication, Organizational skills, Customer Service, Creative and critical thinking skills, Customer focus, Conflict resolution, Teamwork, Expense management and tracking, Strong business, analytical and financial acumen, Collaboration, Recommendations & Solutions
Timeline
Branch Manager
Santander Bank
2022.12 - Current
Multi-Site Assistant Branch Manager
Citizens Bank
2022.05 - 2022.12
Universal Banker
Citizens Bank
2020.11 - 2022.05
Senior Customer Service Representative
Citizens Bank
2020.04 - 2020.10
Sales Representative
Intercom Data Service
2014.01 - 2016.01
Bachelor of Science (BS) - Computer Science
Bunker Hill Community College
Associate degree - Corporate Finance
University of New York in Tirana