Denaka Payne
Tulsa,OK
Summary
Accomplished Digital Team Lead at Walmart Inc., adept in fostering teamwork and enhancing performance through effective coaching and mentoring. Leveraged analytical thinking and problem-solving abilities to increase customer satisfaction and streamline operations. Demonstrated excellence in customer focus and organizational skills, driving significant improvements in team efficiency and service quality.
Overview
6
6
years of professional experience
Work History
Digital Team Lead
Walmart Inc.
Broken Arrow, OK
03.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
E-Commerce Personal Shopper
Walmart Inc.
Tulsa, OK
07.2018 - 03.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Determined and applied appropriate product substitutions for out-of-stock items.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support during the pick up process.
Education
Associate Of Science -
Tulsa Community College
Tulsa, OK05.2023
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Diversity and Inclusion
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Analytical Thinking
- Complex Problem-Solving
- Issue Resolution
- Written Communication
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Problem-solving abilities
- Active Listening
Timeline
Digital Team Lead
Walmart Inc.
03.2021 - Current
E-Commerce Personal Shopper
Walmart Inc.
07.2018 - 03.2021
Associate Of Science -
Tulsa Community College