Denalerie Ireland
Opelousas,LA
Summary
Team player/customer service representative Organized self-starter bringing diverse experience in customer service to leverage my strong ability to analyze problems. Well-versed in effective communication and relationship building. Also, bringing 12 years of customer service experience & almost 2 years of security experience , including excellent verbal and written communication, as well as problem-solving skills. Quick-learning and task-driven with excellent delegation. Technologically adept with a passion for innovation and the development of creative customer solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
06.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Store Associate
Racetrac petroleum
07.2021 - 04.2023
- Greet and interact with guests while suggesting products that complement purchases to enhance the guest experience
- Ring up guests on a cash register and balances cash and inventory transactions
- Provide prompt, efficient, and courteous service
- Resolve and when necessary, escalates guest complaints
- Clean in and outside of the store (sweep parking lot, mop floors, empty trash, clean restrooms, fill water and towels at the pump, replace pay-at-the-pump receipt paper, etc.)
- Stock shelves and coolers and take inventory of shelf items
- Keep fresh foods stocked and ready to eat
- Performs regular temperature checks to ensure food is at the appropriate temperature
- Adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
- Assist Store Management in receiving vendor deliveries
- Maintain fresh and available beverages
- Update prices and post new signage to reflect monthly promotions and sales opportunities
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Lead Cashier
Walmart
12.2021 - 12.2022
- Greeting customers and making sure they find everything they need by locating products
- Ringing up customer purchases and operating cash registers while adhering to store policy on returns
- Putting away merchandise and rotating stock as needed
- Ensuring the immediate removal of damaged or expired wares
- Ensuring effective merchandise presentation and cleanliness in respective departments
- Promoting various Walmart products
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Driver
Dominoes
02.2021 - 06.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Cashier
Super One Foods
03.2020 - 09.2020
- Greeted customers and assisted them with a fast and friendly check-out experience
- Scanned and weigh items on a registered system to receive an accurate sum of projects and total
- Assisted customers with locating products in the store
- Bagging purchases of the customers
- Kept a clean workstation
- Assisted with extra duties requested by management
Cashier
Trading Post
06.2019 - 04.2020
- Scanned items for price verification and entered prices into a computer system as needed
- Received payment from customers and provided change if necessary
- Verified that items are in stock before completing sales
- Cleaned up spills, replaced damaged items, and removed outdated merchandise
- Issued Refunds for returned items or billing credit cards for charges that exceed cash on hand
- Restocked items on shelves, including priced items, stocked shelves with new merchandise, rotated products by marking prices and organized each shelve by item or selected clearance
- Received cash deposits from customers who have purchased money orders or who have had checks cashed at the store
- Performed clerical tasks into a customer system to complete inventory of store products
- Operated the cash registers to process transactions
Cashier
Amelia Belle Casino
10.2018 - 03.2019
- Maintained an accurate balance count of company assets while providing outstanding customer service
- Maintained accurate handling of guest and company funds by processing all transactions and documentation in accordance with gaming regulations, company policies, and procedures
- Executed monetary transactions for guests in an assigned window bank
- Exchanged gaming chips and tickets, cash checks, and process markers and fills
- Assisted guests with inquiries and advised them on current promotions
- Maintained a professional appearance and a clean workstation
General Associate
Walmart
06.2017 - 09.2018
- Greeted customers and made sure they find everything they need by locating products
- Rang customer purchases and operated cash registers while adhering to store policy on returns
- Put away merchandise and rotate stock as needed
- Ensured the immediate removal of damaged or expired wares
- Ensured effective merchandise presentation and cleanliness in respective departments
- Promoted various Walmart products
Cashier
McDonalds
07.2016 - 09.2017
- Registered customers’ orders in the POS system of the store
- Ensured to give the correct change and adhere to the policy of the store regarding gift cards and coupons
- Greeted and welcomed customers as they arrive at the store
- Passed customer complaints to management and assisted to resolve them
- Kept the workspace clean and maintained
Education
DIPLOMA -
05.2013
Skills
- Communication skills
- Data Analysis
- Critical Thinking
- Adaptability
- Soft Skills
- Security camera monitoring
- Patrolling
- Workplace safety
- CCTV monitoring
- Incident reporting
- Emergency response
- First aid certified
- Reporting skills
- Keen observer
- Emergency awareness
- English fluency
- Reliability
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Crisis Prevention Intervention (CPI) Certification - Crisis Prevention Institute.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
Timeline
Security Guard - Allied Universal Security Services
06.2023 - Current
Lead Cashier - Walmart
12.2021 - 12.2022
Store Associate - Racetrac petroleum
07.2021 - 04.2023
Driver - Dominoes
02.2021 - 06.2021
Cashier - Super One Foods
03.2020 - 09.2020
Cashier - Trading Post
06.2019 - 04.2020
Cashier - Amelia Belle Casino
10.2018 - 03.2019
General Associate - Walmart
06.2017 - 09.2018
Cashier - McDonalds
07.2016 - 09.2017
FRANKLIN SENIOR HIGH SCHOOL - DIPLOMA,
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