Denali Fox
San Diego,CA
Summary
Client Service Representative with a proven track record at Sterling Identity, adept in customer support and escalation management. Excelled in maintaining confidentiality and recordkeeping, alongside enhancing client satisfaction through effective communication and problem-solving skills. Demonstrated expertise in Microsoft Office and behavioral management, significantly contributing to team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Sterling Identity
06.2021 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls and emails providing information to clients about products and services as well as technical troubleshooting of products
- Assisted clients with navigating online platforms and tools
- Maintained accurate record-keeping with attention to client information updates.
Court Researcher
Sterling Talent Solutions
10.2019 - 06.2021
- Completed research by locating information within archived court records or online databases.
- Ensured timely retrieval of requested files and documents.
- Compiled documentation, ensuring accuracy and detail for background checks.
Childcare Assistant Teacher
Bilingual Genius Academy
08.2019 - 01.2020
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Developed lesson plans and activities for student engagement.
Probation Officer Intern
Clinton County Probation Department
01.2019 - 05.2019
- Conducted intake assessments and weekly meetings with probationers.
- Conducted home visits to verify living conditions and assess potential risks with probationers.
- Collaborated with treatment providers to ensure appropriate services were provided to address substance abuse, mental health, or other needs.
- Maintained records of case activities and documented all interactions with probationers.
- Performed drug testing procedures following strict standards and protocol.
Education
Bachelor of Arts - Criminal Justice
SUNY College At Plattsburgh
Plattsburgh, NY05.2019
Bachelor of Science - Psychology
SUNY College At Plattsburgh
Plattsburgh, NY05.2019
High School Diploma -
Shenendehowa High School
Clifton Park, NY06.2015
Skills
- Customer Support
- Client Support
- Escalation Management
- Data Entry
- Recordkeeping
- Behavioral Management
- Risk and needs Assessments
- Call Center Experience
- Microsoft Office
Timeline
Client Service Representative
Sterling Identity
06.2021 - Current
Court Researcher
Sterling Talent Solutions
10.2019 - 06.2021
Childcare Assistant Teacher
Bilingual Genius Academy
08.2019 - 01.2020
Probation Officer Intern
Clinton County Probation Department
01.2019 - 05.2019
Bachelor of Arts - Criminal Justice
SUNY College At Plattsburgh
Bachelor of Science - Psychology
SUNY College At Plattsburgh
High School Diploma -
Shenendehowa High School