Denaro McKenzie
Houston ,TX
Summary
Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
City Mail Carrier
USPS
03.2019 - Current
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Manager
Hertz Car Rental
09.2015 - 02.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Certified Personal Trainer
24 Hour Fitness
05.2017 - 09.2018
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
- Successfully sold personal training packages.
- Designed specific workout systems for individual clients based on performance ability.
- Reduced injury risk for clients with proper form instruction and exercise modifications based on individual needs.
- Improved overall client satisfaction by providing attentive coaching, guidance, and motivation throughout training sessions.
Education
Bachelor of Science - Psychology
Stephen F. Austin State University
Nacogdoches, TX09.2015
Skills
- Reliability and Punctuality
- Passion for fitness
- Strength training
- Exercise program design
- Motivational Coaching
- Safe Driving
- Package handling
- Proper lifting techniques
- Safety awareness
- Hand-Eye Coordination
- Multitasking Abilities
Certification
- CPT - NASM Certified Personal Trainer - December 2022
Timeline
City Mail Carrier
USPS
03.2019 - Current
Certified Personal Trainer
24 Hour Fitness
05.2017 - 09.2018
Manager
Hertz Car Rental
09.2015 - 02.2019
Bachelor of Science - Psychology
Stephen F. Austin State University
- CPT - NASM Certified Personal Trainer - December 2022
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