Denatia Walton
Galveston,TX
Summary
Motivated and dependable professional with years of expertise in a fast-paced environment utilizing excellent Customer Service skills, Administrative Skills and Service Satisfaction. Highly valued and respected for expertise and keen insight in following policy in order to obtain desired results.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon Fulfillment Center
03.2022 - 12.2023
- Maintain quality and quantity through inventory control by following rules and regulations, oversaw all inventory counts and pre/post audits.
- Responsible for performing routine and non-routine tasks involved in receiving, stocking, picking and shipping of goods and materials, manually lifted and moved product to restock and repack ensuring date code accuracy and proper rotation.
- Scan items using RF Scanners to check inventory and product descriptions, enters all purchase orders and loads outgoing shipments into tracking software system.
- Plan maintenance activities, set standard operating procedures, performed preventative maintenance projects, and plans for optimum use of facilities.
- Follows quality service standards and comply with procedures, rules and regulations.
- Consistently lifted materials weighing as much as 5-50 pounds
Customer Service Cashier/Returns Cashier
Home Depot
12.2019 - 06.2020
- Demonstrated superior customer service and professionalism at all times.
- Worked to resolve any issues/concerns in order to retain loyal business and increase client satisfaction.
- Answered incoming calls, respond to inquiries and route to appropriate areas/ departments.
- Met/exceeded all key performance metrics as established by organization.
- Proficiently navigated through assigned systems to complete established duties.
Correctional Officer
Management Training Corporation
08.2017 - 06.2018
- Planned, organized, and directed detention and corrections operations on a shift, which includes: corrections and institutional services; inmate supervision, security, discipline and recreation
- Monitored behavior of facility inmates directly or using surveillance equipment, write reports, observations and maintained daily activity logs, assisting offenders regarding problems, programs and behavioral incidents.
- Prepared and maintained various records and documents (e.g., incident reports, daily control logs, inmate property records, inmate classification and related records, etc.)
- Performed booking-in and booking-out procedures for all inmates committed to or released from facility; provides for safekeeping of inmates' personal property and valuables
- Participated in selection(s) and training of staff; assigns and directs shift scheduling and relief coverage; supervises and evaluates staff and recommends corrective or disciplinary action for subordinates
- Developed and delivered training workshops for correction officers focused on use of sensory modulation strategies to combat stress and vicarious trauma, conducted program evaluation for existing programs who are incarcerated and detained
Assistant Manager/Customer Service Lead
Fox's Pizza Den
11.2014 - 07.2017
- Greeted customers as customer arrive in the restaurant provided them with information about the menu and/or specials.
- Developed and maintained positive working relationships with others, support team to reach common goals, and professionally gaining conflict resolution skills.
- Displays customer service to each customer, ensuring a positive customer for each visit.
Education
Associate of Science - Psychology
Houston Community College
Houston, TXHigh School Diploma -
Lehman High School
Kyle, TX06.2016
Skills
- Customer Service
- Problem Solving
- Customer Satisfaction
- Team work & Collaboration
- Written/Verbal Communication Skills
- Polices and Process Reports/ Documentation
- Client Relations
Timeline
Warehouse Associate
Amazon Fulfillment Center
03.2022 - 12.2023
Customer Service Cashier/Returns Cashier
Home Depot
12.2019 - 06.2020
Correctional Officer
Management Training Corporation
08.2017 - 06.2018
Assistant Manager/Customer Service Lead
Fox's Pizza Den
11.2014 - 07.2017
Associate of Science - Psychology
Houston Community College
High School Diploma -
Lehman High School