Denean Jubilee
Philadelphia,PA
Summary
Professional with extensive experience in healthcare and administrative roles, notably at Jefferson Health. Excelled in insurance verification, EMR, and problem-solving, enhancing patient satisfaction and streamlining office procedures. HIPAA and CPR Certified. Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare facilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Patient Services Associate II
Jefferson Health
05.2018 - Current
- Obtained pre certifications and prior authorizations for medications and procedures.
- Inputted accurate patient insurance, billing and payment information in via Epic system.
- Contacted insurance company to verify patient coverage before visit.
- Answered incoming calls, scheduled appointments and filed medical records.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Administrative Assistant
Genevieve Asset Management Group
11.2009 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Service Representative
Blue Cross and Blue Shield
06.2007 - 11.2009
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Documented and detailed calls and complaints using call center's CRM database.
Patient Account Representative
Siemens Healthcare
03.2004 - 05.2007
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Responded to patient, family and external payer inquiries.
- Contacted patients after insurance was calculated to obtain payments.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Electronically submitted bills according to compliance guidelines.
- Responded to customer inquiries and provided detailed account information.
Education
High School Diploma -
Philadelphia Community College
Philadelphia, PA06.1999
Skills
- Appointment Scheduling
- Team Leadership
- Medical Terminology
- Insurance Billing
- EMR
- Insurance Verification
- Registration and Admissions
- HIPAA Compliance
- EPIC
- Microsoft Word
Timeline
Patient Services Associate II
Jefferson Health
05.2018 - Current
Administrative Assistant
Genevieve Asset Management Group
11.2009 - 05.2018
Customer Service Representative
Blue Cross and Blue Shield
06.2007 - 11.2009
Patient Account Representative
Siemens Healthcare
03.2004 - 05.2007
High School Diploma -
Philadelphia Community College
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