Microsoft Office Suite (Word, Excel, PowerPoint)
Denecia Benders
Tampa,FL
Summary
Seeking an insightful Company with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. That encourages growth with the company and leadership.
Overview
17
17
years of professional experience
Work History
Business Owner/Manager of Operations
Eyestylist by Nesee
Tampa, FL
06.2011 - Current
- Maximized performance by monitoring daily activities and increasing sale by 20%
- Onboarded new employees, training new hires.
- Maintain bookkeeping, staff records, including salaries, working schedules, coaching to achieve month goal.
- Promote social media account.
- Developed and maintained relationships with vendors and suppliers through account developing over 75 business account
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Customer Service Representative Team Lead
Capital One
Tampa, FL
08.2010 - 06.2012
- Maintained customer satisfaction by assisting with account related questions which included but not limited to increasing credit lines, balance transfers, decreasing interest rates, customer dispute and filling fraud claims.
- Educating customers on products and services
- Accurately entering data, verifying personal information in systems while following company policy and procedures.
- Leveraged sales expertise to promote products, capitalized on upgrading customers and keep sale above 20% monthly goal
Collection Specialist/ Mortgage Lost Mitigation
JPMorgan Chase
Tampa, FL
02.2007 - 08.2010
- Delivered exceptional customer service on collections calls while delivering excellent customer service experience.
- Configuration of escrow shortage, verifying documents for review to ensure current document on mortgage are updated of assistance program.
- Monitoring 100 to 150 accounts for compliance with established payment plans and flagged non-compliances.
- This includes extensive research
- Updating personal information
- Utilizing great problem solving skills
- Used skip tracing techniques to locate debtors.
Education
Associate of Applied Business - Business Management
Hillsborough Community College
Tampa, FL2007
High school diploma - Business Management
University of Phoenix
Tampa, FL2005
High School Diploma -
Thomas Jefferson High School
Tampa 2000
Skills
- Communication skills
- Customer service
- Computer literacy
- Timelines and Milestones
- Accounts Payable and Receivable
- Social Media Platforms
- Project Management
- Administration and Reporting
Software
Google Workspace (Docs, Sheets, Slides)
Email Management Tools (Outlook, Gmail)
Excel (Advanced) (Pivot Tables, Macros)
Data Analysis Tools (Tableau, Power BI, Google Analytics)
Statistical Software (SPSS, R, SAS)
Collaboration Software (Slack, Microsoft Teams, Zoom)
Cloud Platforms (AWS, Microsoft Azure, Google Cloud Platform)
Cybersecurity Tools (Norton, McAfee, Splunk)
Certification
- CPM - Certified Professional Manager
- Sales Manager Certificate
- Sales Essentials Certificate
- ACE - Adobe Certified Expert, Photoshop
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Full Professional
Spanish
Limited Working
Interests
Analytical & Problem-Solving
Leadership & Management
Entrepreneurship & Innovation
Humanitarian & Social Impact
Creative & Design
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Work Preference
Work Type
Part TimeContract WorkInternshipGig WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefits4-day work week401k matchPaid time offPaid sick leaveTimeline
Business Owner/Manager of Operations
Eyestylist by Nesee
06.2011 - Current
Customer Service Representative Team Lead
Capital One
08.2010 - 06.2012
Collection Specialist/ Mortgage Lost Mitigation
JPMorgan Chase
02.2007 - 08.2010
Associate of Applied Business - Business Management
Hillsborough Community College
High school diploma - Business Management
University of Phoenix
High School Diploma -
Thomas Jefferson High School
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