DENECIA GOLDSBY
Houston,TX
Summary
Detail-oriented and dependable healthcare professional seeking a Sterile Processing Technician position. Medical experiment working directly with patients safety concerns.
Overview
11
11
years of professional experience
Work History
Patient Care Advocate
Cigna
Remote
02.2022 - Current
- Advocated for patient needs, ensuring access to healthcare services and resources.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Answered calls to address inquiries related to Pharmacy Benefit Management and mail-order pharmacies.
- Handled sensitive patient information discreetly while maintaining confidentiality standards.
Patient Care Technician
Baylor Scott & White Hospital
Temple, TX
04.2018 - 01.2021
- Record vital signs (pre and post treatment, as applicable), visual monitoring of a patient's condition, hygiene support, and other activities of daily living as needed.
- Obtains and prepares laboratory specimens as prescribed within the scope of the role.
- Worked alongside registered nursing staff and followed care plans.
- Responded to emergency situations promptly by administering first aid or initiating life-saving interventions according to established protocols.
Patient Accounts/Biller
Pinnacle Health Hospital
Harrisburg, PA
04.2015 - 04.2018
- Monitored unbilled reports and resolved edits for inpatient and outpatient accounts within a five-day timeframe to maintain billing efficiency.
- Coordinated with various departments to correct delinquent or inaccurate patient information, ensuring timely processing of claims.
- Compiled and summarized daily billing and edit metrics for departmental reporting, aiding in the accuracy of revenue cycle management.
Education
High School Diploma -
Temple
Temple, TXSkills
- Adaptability
- Analytical Skills
- Problem-Solving
- Digital Communication
- Organization
- Empathetic
- Critical Thinking
- Patient care
Timeline
Patient Care Advocate
Cigna
02.2022 - Current
Patient Care Technician
Baylor Scott & White Hospital
04.2018 - 01.2021
Patient Accounts/Biller
Pinnacle Health Hospital
04.2015 - 04.2018
High School Diploma -
Temple