Deneen Clark
Philadelphia,PA
Summary
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency. Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Sayre Health Center
Philadelphia, USA
01.2021 - 01.2024
- Documented patient registrations to ensure accurate capture of demographic and insurance data.
- Managed high-volume medical practice inquiries, scheduling appointments and addressing patient and family needs.
- Triaged patient calls, directing inquiries to appropriate healthcare staff for prompt responses.
- Created specialist referrals to expedite timely patient care, enhancing overall service delivery.
- Assisted with scheduling follow-up appointments according to provider availability.
Patient Care Associate III
Drexel University College of Medicine
Philadelphia, USA
01.2007 - 01.2019
- Handled a high volume of patient inquire telephone calls
- Triaged patient calls and forwarded to appropriate physician or department
- Scheduled medical appointments and input referrals
- Addressed patient and their family needs
- Assisted providers with achieving positive outcomes
- Provided exceptional and courteous customer service
Billing Coordinator
Drexel University College of Medicine
Philadelphia, USA
01.2002 - 01.2007
- Verified insurance coverage and updated demographic information
- Documented patient input and output cardiology services
- Logged and coded EKG reports to be data entered
- Keyed changes to inpatient and outpatient registration
Education
Diploma - General Studies
Overbrook High School
Philadelphia, PA06-1982
Skills
- Patient registration and insurance verification
- Appointment scheduling and referral management
- Call triage and electronic medical records
- Data entry and clinical documentation
- Customer service and patient communication
- Attention to detail
- Problem solving
- Interpersonal skills
- Typing proficiency (45 wpm)
- Patient follow-up and greeting
- HIPAA compliance
- Computer skills
Certification
- Billing support certification
- Drexel University College of Medicine- Philadelphia, PA
Timeline
Patient Service Representative
Sayre Health Center
01.2021 - 01.2024
Patient Care Associate III
Drexel University College of Medicine
01.2007 - 01.2019
Billing Coordinator
Drexel University College of Medicine
01.2002 - 01.2007
Diploma - General Studies
Overbrook High School
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