Deneen Scarborough
Savannah,GA
Summary
Experienced Accounts Receivable Analyst with expertise in DSO reduction, credit assessment, and dispute resolution. Adept at optimizing cash flow and enhancing payment processing accuracy. Proficient in SAP and data analysis, with a passion for process improvement and team mentorship. Seeking to leverage skills in a challenging financial environment to drive operational success.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Analyst
Strength of Nature, Godrej N.A.
Savannah, GA
08.2022 - 09.2025
- Oversaw management of Accounts Receivable and Collections for major retailers, distributors, and international customers.
- Enhanced payment processing for ACH, wire, and check transactions using SAP. Achieved a 40% reduction in processing time, leveraging Excel for improved accuracy.
- Reduced DSO by 25% through strategic distribution of account statements.
- Coordinated with departments to meet customer specifications, and reduce compliance fees.
- Maintained healthy cash flow by ensuring accurate financial records through payment processing and account reconciliation.
Addressed discrepancies to reinforce financial accuracy and operational efficiency. - Produced financial reports detailing AR aging and performance metrics.
- Compiled monthly Bad Debt report and recorded corresponding journal entry.
- Conducted weekly A/R and Sales meetings with internal teams to address billing issues.
- Established customer credit limits informed by purchasing history, payment records, and creditworthiness
- Assessed customer creditworthiness through Aging reviews for account holds. Shared holds list with Sales, Logistics, and CFO for informed decision-making.
- Contributed to integration of upgraded SAP for accounts receivable operations.
- Trained junior staff on best practices for invoicing and collections procedures.
Accounts Payable Specialist
Strength of Nature, Godrej N.A.
Savannah, GA
05.2021 - 08.2022
- Processed vendor invoices and purchase orders securing required approvals
- Resolved discrepancies
- Prepared timely payments, and maintained accurate financial records.
- Trained junior staff on best practices for invoice processing and vendor management
- Promoted in August 2022 to AR Analyst
Money Services Associate
Kroger Stores
Savannah, GA
05.2019 - 04.2021
- Greet customers
- Assist customers with Western Union money transfers
- Process sales for Georgia Lottery Commission
- Process payroll and government checks
- Process customer bill payments
- Research and resolve customer issues on final sales, exchanges and returns
- Reconcile midday and closing reports
- Verify deposits
Accounts Receivable Specialist
National DCP
Duluth, GA
02.2016 - 01.2017
- Managed accounts receivable and collection activities of franchisee ACH accounts through direct contact via e-mail and phone with both internal and external customers
- Analyzed customer issues (e.g., disputes, returned payments, duplicate and short payments) to identify trends/root causes and make recommendations to improve procedures
- Negotiated payment plans with delinquent accounts
- Prepared customized statements of account and aging reports for distribution to customers
- Processed adjustments as well as reviewed invoices and adjustments entered by the Membership Dept for accuracy daily
- Monitored daily bank reports to ensure ACH NSF's were resubmitted for payment and customers contacted to resolve any issues
- Provided bad debt recommendations to management
Dispute Analyst (NCR)
The Intersect Group
Atlanta, GA
11.2014 - 09.2015
- Researched and determined the root cause of disputes within a specified timeframe and reduced future occurrences by working closely with customers and internal business partners.
- Contacted internal and external customers to obtain additional information regarding a dispute for analysis
- Maintained Excel spreadsheets and files as needed for each open dispute.
- Analyzed information gathered through research and investigations
- Used critical thinking skills to analyze research results to determine validity of disputes
- Proactively identified trends and assisted in implementing processes to prevent invalid deductions
- Resolved customer deductions
- Used problem solving skills to make appropriate recommendations for resolution to deductions and disputes based on research results and analysis.
Accounts Receivable Analyst (Novelis, Inc.)
The Intersect Group
Atlanta, GA
10.2013 - 07.2014
- Managed accounts receivable activities of major automotive and specialty accounts of $10bil company through direct contact via e-mail, phone and websites with both internal and external customers
- Analyzed customer issues (e.g., disputes, invoice deductions, claims, late payments, duplicate and over payments) to identify trends/root causes and make recommendations to resolve exceptions
- Participated in focus groups with management to determine root causes of invoicing errors and develop processes to improve order processing
- Ran ad hoc reports via Business Intelligence (BI) and Excel as requested by management and to assist with account reconciliations
- Processed and approved adjustments
- Reviewed and reconciled unapplied cash
- Assisted with special projects, pricing issues, invoice audit process, sales audit process and EDI issues as needed
Education
Certificate - Financial Accounting
Worldwide Business School
Skills
- Microsoft Office proficiency (Excel-VLookups, Pivot Tables)
- Accounts receivable management
- Data analysis
- Customer relationship management
- Payment processing and negotiations
- Compliance adherence
- Problem solving
- Effective communication
- Training and mentoring
- Process improvement
- Dispute resolution
- SAP expertise
Timeline
Accounts Receivable Analyst
Strength of Nature, Godrej N.A.
08.2022 - 09.2025
Accounts Payable Specialist
Strength of Nature, Godrej N.A.
05.2021 - 08.2022
Money Services Associate
Kroger Stores
05.2019 - 04.2021
Accounts Receivable Specialist
National DCP
02.2016 - 01.2017
Dispute Analyst (NCR)
The Intersect Group
11.2014 - 09.2015
Accounts Receivable Analyst (Novelis, Inc.)
The Intersect Group
10.2013 - 07.2014
Certificate - Financial Accounting
Worldwide Business School