Deneisha Abercrombie
Raytown,MO
Summary
Seeking a position that will benefit from my professional background in customer service, training, administrative processes, and problem-solving skills
Overview
2
2
years of professional experience
1
1
Certification
Work History
Rental Management Trainee
Ryder System, Inc
05.2024 - Current
- Generate rental, lease, and used vehicle sale leads
- Manage and maintain rental fleet
- Reconcile all customer disputes, issues, and concerns: including maintaining customer relationships and growing the customer base
- Maintain current and accurate data within company’s database
Assistant Branch Rental Manager
Enterprise Mobility
05.2022 - 05.2024
- Oversee customer rental process which includes rental agreements & fees, vehicle selection, and return processes
- Ensures excellent customer service and resolution of any issues.
- Train management trainees (MTs) to obtain a Level II or Assistant Manager position.
- Properly manage rental fleet including timely returns, final charges, and production activity.
- Increase sales & revenue through competitions and analyzing daily sales reports.
- Maintain relationships with body shops and dealerships for Insurance customers.
Management Trainee
Enterprise Mobility
05.2022 - 04.2023
- Provided excellent customer service to clients who selected Enterprise for car rental services to include answering calls for reservations and addressing customer inquiries.
- Actively sold Enterprise protections, fuel, satellite radio, and vehicle upgrades.
- Oversaw the customer’s entire rental experience including rental agreement, credit card processing, vehicle selection, assessing vehicle return, and customer experience.
- Managed Enterprise branch (KCI/Airport location) in absence of supervisor including mentorship for incoming Management Trainees
Education
Bachelor of Science in Agriculture (Concentration In Animal Science) -
KANSAS STATE UNIVERSITY
Manhattan, KS05.2018
Skills
- Customer Service/relations
- Sales/vehicle rentals
- Training new staff
- Problem solving
- Management of daily branch operations including quality service processes
- Administrative support to include phone calls, productivity reports & performance meetings
- Animal health to include research, species diet, husbandry, and behavior evaluation
Certification
BQA Certified (Beef Quality Assurance)
Leadership Experience
- Big Brothers & Big Sisters of Kansas City- Big Sis, 2018, Present
- Enterprise Mobility- Ethics Committee, 2023, 2024
- Kanas Stat University- Snyder Leadership Legacy Fellow, 2017, 2018
Timeline
Rental Management Trainee
Ryder System, Inc
05.2024 - Current
Assistant Branch Rental Manager
Enterprise Mobility
05.2022 - 05.2024
Management Trainee
Enterprise Mobility
05.2022 - 04.2023
Bachelor of Science in Agriculture (Concentration In Animal Science) -
KANSAS STATE UNIVERSITY
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