Shawn K. Branch
Birmingham,AL
Summary
Operations and logistics professional with a proven track record of driving performance across last-mile delivery, rental asset management, and customer operations. Experienced in leading high-volume workflows, optimizing service delivery, and maintaining compliance within fast-paced, metrics-driven environments. Demonstrated ability to improve operational efficiency, support revenue growth, and strengthen customer satisfaction through proactive problem-solving and cross-functional coordination. Positioned to advance into operations leadership roles with increased oversight and accountability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Rental Management Trainee
Ryder
06.2025 - Current
- Promoted into management training program based on operational performance and leadership capability.
- Handle inbound sales calls and outbound customer solicitation to support rental, lease, and service revenue growth.
- Manage rental asset processes including preventative maintenance oversight and cleanliness standards. Execute sales, resolve customer disputes and maintain company compliance.
Assistant Manager
Ryder Logistics – Last Mile
Birmingham, AL
12.2024 - 06.2025
- Oversee daily rental and delivery asset operations including inventory tracking, Route assignments and service provider coordination.
- Manage inbound operational inquiries and proactively communicate with Carriers, suppliers, and members to resolve service issues and maintain Customer satisfaction.
- Support market performance initiatives by ensuring on-time delivery metrics and Service standards are consistently achieved.
- Maintain compliance with company policies and regulatory standards related to Transportation and logistics operations.
- Assist with billing management processing and documentation accuracy within Internal systems.
- Support recruitment, interviewing, and onboarding of service providers to Strengthen operational capacity.
- Monitor cleanliness, maintenance readiness, and preventive management Standards for fleet and rental assets.
Customer Service Representative
RXO – Last Mile
Birmingham, AL
03.2024 - 12.2024
- Handled high-volume inbound and outbound calls to generate and support delivery service activity.
- Coordinated with carriers and drivers to resolve routing inquiries and operational concerns. Recognized as a leader in maintaining and exceeding market LTR KPIs.
Customer Service Representative (Temporary)
Strategic Staffing Solutions (Flagstar Bank)/ Randstad (Verizon Connect)
12.2023 - 07.2023
- Managed inbound customer inquiries and documented case details in compliance with federal regulations (RESPA).
- Resolved mortgage transfer concerns and processed future-dated payment scheduling.
Financial Relationship Consultant
Regions Bank
06.2016 - 03.2021
- Generated new business through outbound prospecting and relationship development.
Retail Sales Representative
Verizon Wireless
03.2006 - 06.2016
- Consistently exceeded sales quotas through proactive outbound prospecting and consultative sales techniques.
- Generated small and medium businesses lead across various vertical markets.
- Managed inventory, shipping/receiving, and vendor coordination to maintain operational standards. Delivered high-level customer support and dispute resolution to retain and grow client base.
Education
B.F.A. - Media Arts & Computer Animation
Illinois Institute of Art
Chicago, ILSkills
- Inbound & Outbound Sales
- Lead Generation & Prospecting
- Rental & Asset Management
- Inventory & Route Oversight
- Marketing Database Accuracy
- Customer Retention & Dispute Resolution
- Regulatory & Compliance Standards
- Billing & Payment Processing
- KPI & Market Share Performance
- Operational Reporting & Analysis
Certification
Licensed Life Insurance Agent – Ala
Timeline
Rental Management Trainee
Ryder
06.2025 - Current
Assistant Manager
Ryder Logistics – Last Mile
12.2024 - 06.2025
Customer Service Representative
RXO – Last Mile
03.2024 - 12.2024
Customer Service Representative (Temporary)
Strategic Staffing Solutions (Flagstar Bank)/ Randstad (Verizon Connect)
12.2023 - 07.2023
Financial Relationship Consultant
Regions Bank
06.2016 - 03.2021
Retail Sales Representative
Verizon Wireless
03.2006 - 06.2016
B.F.A. - Media Arts & Computer Animation
Illinois Institute of Art