Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deneka Twine

Fort Worth,TX

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Agent

GEICO
Richards, TX
01.2017 - 06.2023
  • Provided customers with information regarding plan features, pricing, and availability.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.

Customer Service Representative

Pier 1 I"mports
Fort Worth, TX
01.2016 - 01.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Billing Coordinator

Time Warner Cable
Irving, TX
08.2014 - 01.2016
  • Analyzed customer accounts to identify discrepancies and resolve billing issues.
  • Created and maintained accurate customer records in database system.
  • Processed invoices, credit memos, and other financial documents.
  • Researched customer account information to respond to inquiries and resolve disputes.
  • Provided support for internal departments regarding billing inquiries.

Education

Associate of Science - Business Administration

University of Phoenix
Tempe, AZ
05-2008

Skills

  • Lead Development
  • Leads Prospecting
  • Client Retention
  • Client Relations
  • Account Management
  • Policy Knowledge

Certification

  • property & casualty license

Timeline

Insurance Agent

GEICO
01.2017 - 06.2023

Customer Service Representative

Pier 1 I"mports
01.2016 - 01.2017

Billing Coordinator

Time Warner Cable
08.2014 - 01.2016

Associate of Science - Business Administration

University of Phoenix
Deneka Twine