Open To Work
Denekah McAnuff
Hampton,VA
Summary
Detail-oriented Executive Assistant with expertise in schedule management and process improvements. Proven ability to streamline operations and enhance team communication, contributing to increased productivity and project success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Assistant
Jefferson Science Associates
Newport News, VA
09.2024 - Current
- Coordinate executive schedules and meetings to optimize time management and productivity.
- Manage communication between departments to ensure seamless information flow and collaboration.
- Assist in preparation of reports and presentations, enhancing clarity and professionalism.
- Conduct research to support project initiatives, facilitating informed decision-making processes.
- Handle logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Update and maintain confidential databases and records.
- Enable timely project completion by coordinating resources and timelines across multiple departments.
- Improve team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Facilitate onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Support HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Improve document management and accessibility with creation of centralized digital repository.
- Support strategic planning sessions, providing logistical support and compiling necessary background materials.
- Enhance efficiency of meeting outcomes by preparing detailed minutes and action items.
- Streamline communication between departments, resulting in more effective project coordination and execution.
- Process travel expenses and reimbursements for executive team and senior management group.
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handle confidential and sensitive information with discretion and tact.
- Support onboarding processes for new hires, fostering a welcoming environment and knowledge transfer.
Senior Executive Administrative Assistant
Mapletree US Management
New York, NY
01.2023 - 09.2024
- Coordinated executive calendars, ensuring optimal scheduling and prioritization of meetings.
- Managed office communications, streamlining information flow between departments and stakeholders.
- Trained new administrative staff on office protocols and software systems, fostering team cohesion.
- Conducted inventory management for office supplies, reducing costs through efficient procurement strategies.
- Liaised with vendors to negotiate service agreements, optimizing vendor relationships and service offerings.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Arranged business travel details for company employees per supervisor requirements.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
Executive Assistant
Polished, Inc.
Brooklyn, NY
06.2021 - 12.2022
- Collaborated with executive leadership to streamline operational processes and enhance organizational efficiency.
- Developed strategic initiatives to align departmental goals with company objectives, driving overall performance.
- Facilitated cross-functional communication to ensure project alignment and resource allocation across teams.
- Managed special projects, coordinating efforts between departments to achieve timely deliverables and results.
- Analyzed business operations, identifying areas for improvement and implementing process enhancements.
- Supported talent development by mentoring junior staff and fostering a collaborative team environment.
- Prepared comprehensive reports for stakeholders, summarizing project status and key performance indicators.
- Oversaw meeting agendas and follow-ups, ensuring actionable items were addressed promptly for effective execution.
Senior Customer Service Manager
Concentrix
Kingston, Jamaica
11.2018 - 04.2021
- Led customer service team to enhance service delivery and improve customer satisfaction.
- Developed and implemented training programs to elevate team performance and skill development.
- Analyzed customer feedback to identify trends, driving strategic improvements in service processes.
- Coordinated cross-departmental initiatives to resolve complex customer issues efficiently.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
- Utilized CRM tools to track performance metrics, enhancing reporting accuracy and efficiency.
- Established best practices for customer interactions, promoting consistency and high-quality service delivery.
- Improved response times with efficient resource allocation, ensuring prompt support for all customers.
- Implemented successful retention strategies that led to increased customer loyalty and repeat business.
- Spearheaded initiatives aimed at enhancing overall service quality, driving significant improvements in customer satisfaction ratings.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
Office Manager
E.W. Abrahams & Sons Ltd.
Kingston, Jamaica
01.2015 - 11.2018
- Streamlined office operations by implementing new scheduling systems and improving workflow efficiency.
- Coordinated executive communications, ensuring timely responses and accurate information dissemination across departments.
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce operational costs.
- Led cross-functional teams in project planning, driving initiatives that aligned with corporate objectives and strategic goals.
- Oversaw budget management for office supplies and services, balancing cost efficiency with quality requirements.
- Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
- Facilitated smooth day-to-day operations, ensuring timely completion of tasks and projects.
- Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
- Managed sensitive information discreetly by implementing secure storage practices that protected both company assets as well as employee privacy.
- Handled conflict resolution efforts within the workplace diplomatically leading to improved morale among staff members.
- Coordinated various staff training initiatives to improve team members'' skill sets while enhancing overall efficiency within the office.
Education
BBA - Information Technology
Colorado Technical University
Colorado Springs, CO06-2029
Skills
- Executive support
- Administrative support
- Strong problem solver
- Schedule & calendar planning
- Meticulous attention to detail
- Process improvements
- Information confidentiality
- Business correspondence
- Project management
- Database management
- Travel arrangements
- Interpersonal communication
Certification
- Six Sigma Lean Black Belt Professional, Management and Strategy Institute - September 2025
- Six Sigma Champion, Management and Strategy Institute - September 2025
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$1/yr - $150000/yrTimeline
Executive Assistant
Jefferson Science Associates
09.2024 - Current
Senior Executive Administrative Assistant
Mapletree US Management
01.2023 - 09.2024
Executive Assistant
Polished, Inc.
06.2021 - 12.2022
Senior Customer Service Manager
Concentrix
11.2018 - 04.2021
Office Manager
E.W. Abrahams & Sons Ltd.
01.2015 - 11.2018
BBA - Information Technology
Colorado Technical University