Denequa Smith
Kissimmee,FL
Summary
Focused professional with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic will be appreciated.
Overview
15
15
years of professional experience
Work History
FRAUD ANALYST
FanDuel
Orlando, FL
05.2019 - Current
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- I partner with banks and credit card companies to abate scams and Unethical Practices.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Tracked chargeback activity to identify best practices for determining fraud.
- Participated in group discussions with team members to develop new ways to combat fraud.
TECHNICAL SUPPORT SPECIALIST
Verizon
Orlando, FL
03.2015 - 08.2018
- As a result of my actions, service interruption was minimized and our customer satisfaction ratings exceeded established goals.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Documented repair processes and helped streamline procedures for future technical support actions.
REEMPLOYMENT ASSISTANT AGENT
Florida Department of Economic Opportunity
Orlando, FL
11.2009 - 03.2015
- Advised claimants about their rights under the applicable state law.
- Performed research activities such as auditing files and verifying information provided by claimants.
- Maintained accurate records of all transactions related to unemployment insurance payments.
- Resolved discrepancies between claimant's reported income and employer's reported wages.
- Notified employers about their potential liability for payment of UI benefits.
- Provided guidance and assistance to claimants in completing applications.
Education
Associate of Arts - Liberal Arts and General Studies
Rowan College At Burlington County
Pemberton, NJSkills
- Data Analytics
- Risk Management
- SQL
- Regulatory Knowledge
- Fraud Detection
- Risk level determination
- Transaction review
- Fraud patterns
- Trend Analysis
- Regulatory knowledge
- Dispute Resolution
- Fraud identification
- Data Analysis
- Activity monitoring
- Loss Prevention
- Verbal and written communication
- Case Management
Timeline
FRAUD ANALYST
FanDuel
05.2019 - Current
TECHNICAL SUPPORT SPECIALIST
Verizon
03.2015 - 08.2018
REEMPLOYMENT ASSISTANT AGENT
Florida Department of Economic Opportunity
11.2009 - 03.2015
Associate of Arts - Liberal Arts and General Studies
Rowan College At Burlington County
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