Denerrio Andrews
Jackson,MS
Summary
With years of experience in the medical field, I have refined my multitasking skills and become adept at navigating various computer programs. My listening skills are outstanding, and I take pleasure in helping others. I have always been flexible with my work hours and maintained consistent attendance. My competencies include administrative tasks, scheduling appointments, managing electronic medical records, medical coding, computer literacy, telephone etiquette, conducting EKGs, BLS certification, phlebotomy, time management, and maintaining initiative and integrity. I am a graduate of the Medical Assistant program at Delta Technical College and an inductee of the National Honor Society. As a dedicated and empathetic Medical Assistant, I have experience in both direct patient care and medical office management. I am committed to ensuring the highest patient satisfaction and adhere to regulatory and practice standards, establishing trust and rapport with patients through excellent communication and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
HCOTG-Meridian, MS
Meridian, MS
09.2023 - Current
- Answered phone calls, scheduled clinic appointments, processed patients' check-in and check-out procedures, managed payment transactions, facilitated faxing services, collaborated with colleagues to ensure smooth workflow.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Customer Service Manager
All Ways Caring HomeCare-Jackson, MS
Jackson, MS
02.2019 - 09.2023
- Recruited caregivers, screened for drugs, and facilitated orientation sessions. Developed schedules, processed payroll, organized job fairs, and prepared monthly reports to ensure patient safety.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Certified Nursing Assistant/Intensive Care Unit
Forrest General Hospital-Hattiesburg, MS
Hattiesburg, MS
08.2013 - 01.2019
- Provided comprehensive care to patients by aiding in feeding, bathing, and monitoring vital signs. Assisted with exercises for maintaining range of motion and mobility. Prioritized patient safety while addressing inquiries.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Education
Certification Diploma - Medical Assisting
Delta Technical College
09.2023
High school diploma -
Mccomb High School
05.2012
Skills
- Customer Service
- Certified Nursing Assistant
- Medical Terminology
- Medical Office Experience
- Patient monitoring
- Care plans
- Acute care
- Blood sampling
- Office manager experience
- Hospitality
- Vital signs
- Hospital experience
- Medical coding
- Medical office management
- Front desk
- Leadership
- Documentation review
- Phlebotomy
- Patient Care
Certification
- CPR Certification
- CNA
- Heartsaver Certification
- BLS Certification
- AHA Certification
- RMA
- Certified Medical Assistant
- CCMA Certification
Awards
- Congressional Award
- National Honors Society
- School Ambassador
- Presidential Award
Timeline
Medical Assistant
HCOTG-Meridian, MS
09.2023 - Current
Customer Service Manager
All Ways Caring HomeCare-Jackson, MS
02.2019 - 09.2023
Certified Nursing Assistant/Intensive Care Unit
Forrest General Hospital-Hattiesburg, MS
08.2013 - 01.2019
Certification Diploma - Medical Assisting
Delta Technical College
High school diploma -
Mccomb High School
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