Deneshia Dupree
Decatur,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Package Handler
FedEx
10.2022 - 01.2023
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
Work From Home Customer Service Agent
Chime Solutions
10.2020 - 11.2020
- Maintained composure and patience in dealing with aggressive customers.
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
- Delivered step-by-step instructions to clients on navigating system and explained self-service options.
- Processed customer payments by entering credit card information in system.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Documented calls according to Type policies for use in performance measurement and business progress tracking.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
Infant Teacher
eye on your child
04.2020 - 09.2022
- Read aloud and played alphabet games to encourage early literacy.
- Maintained tidy, clean and safe environments for children.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Kept classroom and feeding areas clean, neat and safe.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Manager
Firehouse Subs
04.2017 - 10.2020
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Maintained adequate staffing to meet objectives within budget.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Cashier
McDonald's
02.2013 - 09.2016
- Helped customers find specific products, answered questions and offered product advice.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
Home Health Care Prov
Remskik
11.2016 - 04.2017
- Transported individuals to medical appointments and assisted with errands.
- Checked patients' pulse, temperature and respiration.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared meals and snacks to meet individual nutritional requirements.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Stocker
Walmart
03.2008 - 05.2013
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Work From Home Customer Service Agent
Amazon
08.2008 - 11.2008
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
Education
Avondale High School
Avondale Estates, GASkills
- Staff Development
- Sales Techniques
- Project Management
- Onboarding and Orientation
- Order Picking and Processing
- Hand and Power Tool Operation
- Conveyor Systems
- Task Delegation
- Industry Research
- Shipment Support
- Freight Labeling
- Shipment Auditing
- Handheld Scanners
Timeline
Package Handler
FedEx
10.2022 - 01.2023
Work From Home Customer Service Agent
Chime Solutions
10.2020 - 11.2020
Infant Teacher
eye on your child
04.2020 - 09.2022
Manager
Firehouse Subs
04.2017 - 10.2020
Home Health Care Prov
Remskik
11.2016 - 04.2017
Cashier
McDonald's
02.2013 - 09.2016
Work From Home Customer Service Agent
Amazon
08.2008 - 11.2008
Stocker
Walmart
03.2008 - 05.2013
Avondale High School