Deneshia Tate
Orlando
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
9
9
years of professional experience
Work History
Office Administrator/Dispatcher
Forward Air
Orlando, FL
09.2025 - Current
- Coordinate daily terminal operations by communicating with drivers, dispatch personnel, customers, and management to ensure efficient freight movement and on-time service.
- Dispatch drivers and assist with load coordination, scheduling, routing, and shipment tracking to support operational efficiency.
- Manage high volume phone and email communications while serving as a liaison between drivers, customers, and internal departments.
- Improved internal workflow by reorganizing documentation systems, reducing administrative errors, and strengthening communication between operations, dispatch, and administrative departments.
Housekeeping Manager
The View
Orlando, FL
01.2024 - 05.2024
- Led and supervised housekeeping staff to ensure efficient daily operations.
- Developed schedules and maintained compliance with operational and safety standards.
- Trained staff on procedures, service standards, and safety practices.
- Managed inventory, supply ordering, payroll, and scheduling for department staff.
- Conducted inspections and coordinated with other departments to maintain operational efficiency.
Front Desk Agent
Homewood Suites
Orlando, FL
04.2021 - 12.2023
- Managed inbound and outbound calls while providing customer service support.
- Coordinated reservations, check-ins, and service requests to ensure guest satisfaction.
- Promoted hotel amenities and services to enhance guest experience.
Customer Service Agent
24-7 InTouch
Altamonte Springs, FL
07.2017 - 04.2021
- Assisted customers in a KPI-driven call center environment.
- Resolved service inquiries and escalations efficiently.
- Researched e-commerce orders and maintained accurate customer records.
- Provided customers with online resources and service guidance.
Education
Diploma -
Chancery High School
Orlando, FL05-2014
Skills
- Operational management
- Logistics coordination
- Supply chain logistics
- Operational efficiency enhancement
- Time allocation planning
- Data report creation
- Customer engagement
- Excel proficiency
Timeline
Office Administrator/Dispatcher
Forward Air
09.2025 - Current
Housekeeping Manager
The View
01.2024 - 05.2024
Front Desk Agent
Homewood Suites
04.2021 - 12.2023
Customer Service Agent
24-7 InTouch
07.2017 - 04.2021
Diploma -
Chancery High School