Madison Dolan
New Lenox,IL
Summary
Office Administrator with experience in operations, customer service, and financial processes. Skilled in Microsoft Excel, payment processing, and reporting, with a strong focus on accuracy and efficiency. Proven ability to streamline workflows, manage data, and support day-to-day business operations.
Overview
6
6
years of professional experience
Work History
Office Administrator
Pest Arrest Pest Control
Hybrid
11.2025 - Current
- Lead front-office operations, serving as the primary point of contact for high-volume customer interactions and issue resolution
- Coordinated scheduling logistics and optimized routes to enhance technician productivity and operational efficiency
- Analyze operational data and generate performance reports using Microsoft Excel to support decision-making
- Oversaw financial processes, including payment processing, reconciliations, payroll administration, and commission tracking, ensuring accuracy and timeliness
- Manage vendor relationships and accounts payable, utilizing Coupa, Stripe, and BILL to ensure accurate and timely ACH payments
- Supervise administrative functions including bookkeeping support, documentation management, and internal communications
- Maintain inventory control and warehouse organization to ensure seamless field operations
- Collaborated with leadership and field teams to streamline workflows and support business growth initiatives
Assistant Manager
Planet Fitness
New Lenox, IL
10.2022 - 10.2025
- Responsible for all day-to-day operations, ensuring positive operational results, assigning and directing work, leading and implementing training development, addressing complaints, and resolving membership issues.
- Conduct weekly inventory assessments to ensure budget supply and demands are met
- Utilize Excel for scheduling, monitoring performance metrics, and managing controllable trackers to optimize staff efficiency and club operations.
- Conducted interviews for prospective employees, collaborating with HR on hiring decisions.
- Streamlined onboarding process from initial interviews to I-9 verifications, enhancing new hire integration.
- Oversee the cleanliness and organization of the gym, ensuring that it meets the highest standards for member safety and satisfaction.
- Supervised staff performance, ensuring completion of responsibilities and adherence to operational standards.
- Perform facility walk-throughs to identify maintenance needs, and assess the completion of staff tasks throughout shift changes.
- Prepare for monthly audits focused on cleanliness and compliance with operational procedures, ensuring readiness for inspections.
- Cultivated positive relationships with club members, addressing needs and fostering a supportive environment.
- Managed incoming invoices on a weekly or monthly basis, ensuring timely processing and communication with vendors.
Seasonal Warehouse Associate
Amazon
Crest Hill, IL
12.2019 - 10.2022
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Processed incoming shipments, verifying item accuracy against purchase orders to ensure inventory integrity.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Directed item routing using computer-controlled keyboards and scanning equipment, facilitating efficient mail-sorting.
- Collaborated with team members to ensure timely completion of tasks, enhancing overall workflow.
Education
Bachelor of Arts - Cybersecurity
St. Ambrose University
Davenport, IA05-2022
Skills
- Administrative support
- Microsoft Excel
- Microsoft Word
- Record management
- Inventory management
- Operational management
- Time management
- Organizational skills
- Problem solving
- Team collaboration
- Customer service
- Payroll
- Accounts Payable
Accomplishments
- Franchise Assistant Manager Award - 2024
- Franchise Employee of the Month- February 2023, April 2023, July 2023, January 2024, March 2024, October 2024, March 2025.
- Closed Membership sales with a 99% conversion rate for two consecutive months.
- Awarded top performer for Google Reviews
Timeline
Office Administrator
Pest Arrest Pest Control
11.2025 - Current
Assistant Manager
Planet Fitness
10.2022 - 10.2025
Seasonal Warehouse Associate
Amazon
12.2019 - 10.2022
Bachelor of Arts - Cybersecurity
St. Ambrose University