DENIA BENJAMIN
Omaha,NE
Summary
Motivated professional with a strong commitment to career advancement. Demonstrates exceptional interpersonal skills and professionalism in diverse environments. Proven ability to adapt and contribute positively to team dynamics. Committed to thriving in any environment, focused on enriching overall experience
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Conifer Health Solutions
Omaha, NE
03.2025 - 05.2026
- Executed patient registration and admission in outpatient, inpatient, and emergency department areas
- Confirmed insurance eligibility and benefits, ensuring accuracy of patient financial information and reducing billing errors.
- Verified insurance eligibility and benefits balances
- Coordinated patient appointment schedules across departments, optimizing resource allocation and patient flow.
- Collaborated with healthcare staff to streamline patient access processes, improving overall patient experience.
- Resolved patient concerns and inquiries, enhancing patient satisfaction and trust in services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned patient documents accurately into the electronic medical records system.
- Greeted patients and visitors warmly upon arrival, ensuring a welcoming environment.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Operations Specialist
Delta Vacations
Minot, ND
09.2020 - 10.2024
- Coordinated with operations center management for effective scheduling of meetings, training, and phone absences.
- Provided staffing and scheduling assistance during reservation hours.
- Provided customer service by answering inbound calls addressing employees' scheduling inquiries.
- Ensured timely updates of workforce timetables.
- Monitored call and chat data using Power BI and AWS systems.
- Managed email correspondence with accuracy and efficiency.
- Facilitated onboarding process by inputting new hire data into operational systems.
- Published onboarding schedules for new hires.
- Coordinated annual employee schedule publication to ensure timely distribution and accessibility.
- Prepared detailed closing reports presenting numerical insights.
- Notified IT regarding identified system disruptions.
- Point of contact for system outages while communicating with Delta IT and providing updates to DLV workforce.
- Contributed to continuous improvement efforts that strengthened quality, efficiency, and customer experience.
- Documented issues, risks, and recommendations to facilitate timely follow-up and enhance cross-functional coordination.
- Analyzed operational data and workflow issues to identify inconsistencies and support corrective actions.
Elite Service Associate
Delta Vacations
Minot, ND
11.2019 - 09.2020
- Answered calls efficiently and courteously, assessing customer needs.
- Resolved customer inquiries and concerns in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Handled overflow sales calls to secure travel bookings.
- Assisted customers with travel bookings and itinerary changes.
- Enhanced booking options by introducing new services to elevate customer experience.
- Provided detailed information about vacation packages and services offered.
- Delivered friendly and knowledgeable service for routine inquiries and resolved service complaints.
- Collaborated with team members to improve service delivery processes.
- Utilized reservation systems to manage bookings efficiently.
- Coordinated with suppliers to ensure availability of travel options.
- Received and processed payments efficiently.
- Provided accurate estimates for service enhancements to facilitate customer decision-making.
Customer Service Representative
Hy-Vee
Omaha, NE
01.2015 - 07.2019
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction ratings.
- Facilitated resolution of product return requests, enhancing customer satisfaction and loyalty.
- Provided solutions to customer questions effectively.
- Handled incoming phone calls, efficiently directing customers to appropriate departments for resolution.
- Facilitated expedited shipping services at express counter, enhancing delivery speed for customer orders.
- Increased lottery ticket sales through targeted promotions.
- Processed and managed money orders, ensuring accuracy and timely completion for customer transactions.
Education
Pending degree - Health Information Management Systems
Metropolitan Community College
Omaha, NE08-2027
High School Diploma -
Omaha North High Magnet School
Omaha, NE05-2015
(No Degree) - Nursing
Minot State University
Minot, NDSkills
- Patient Registration
- Insurance verification
- Patient Scheduling
- EHR Software Proficiency
- Medical Terminology
- Attention to Detail
- Documentation
- Time Management
- Computer Skills
- Microsoft Office
- Customer Service
- Interpersonal communication
- Relationship building
- Adaptive technology
Timeline
Patient Access Representative
Conifer Health Solutions
03.2025 - 05.2026
Operations Specialist
Delta Vacations
09.2020 - 10.2024
Elite Service Associate
Delta Vacations
11.2019 - 09.2020
Customer Service Representative
Hy-Vee
01.2015 - 07.2019
Pending degree - Health Information Management Systems
Metropolitan Community College
High School Diploma -
Omaha North High Magnet School
(No Degree) - Nursing
Minot State University