Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denia Zavala

Waco,TX

Summary

Dynamic Restaurant Manager with a proven track record at Jerry's Breakfast Place, enhancing customer satisfaction and streamlining operations. Expert in team leadership and inventory control, adept at fostering a positive atmosphere and driving profitable food and beverage sales. Skilled in customer engagement and staff supervision, consistently ensuring high-quality service and operational excellence.

Overview

14
14
years of professional experience

Work History

Restaurant Manager

Jerrys Breakfast Place
Long Beach, CA
10.2013 - 07.2024

Managed front and Kitchen restaurant.

  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Restaurant Manager

Mannys Chop House
Winter Haven, FL
03.2010 - 08.2012
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Education

Medical Assistant - Medical Technology

Everest College
Lakeland, FL
09.2009

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Passion for customer satisfaction
  • Shift Management
  • Customer-Oriented
  • Organization and prioritization
  • Complaint resolution
  • Food Service Background
  • Customer loyalty
  • Adaptable
  • Menu development
  • Supervisory skills
  • Kitchen equipment operation and maintenance
  • Stable work history
  • Customer service best practices
  • Reliable and Responsible
  • Team Leadership
  • Safe Food Handling
  • Staff Supervision
  • ServeSafe Manager

Timeline

Restaurant Manager

Jerrys Breakfast Place
10.2013 - 07.2024

Restaurant Manager

Mannys Chop House
03.2010 - 08.2012

Medical Assistant - Medical Technology

Everest College
Denia Zavala