Denica Munoz
Oxnard,CA
Summary
Dynamic professional with a proven track record at Goodwill Industries of Santa Barbara and Ventura county, excelling in customer service and cash handling. Leveraged strong team collaboration and empathy to enhance customer satisfaction and streamline operations. Trained new staff, boosting efficiency by 20%. Adept at building relationships and fostering repeat business through professionalism and courtesy.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
5
5
years of professional experience
Work History
Caregiver
IHSS Public Authority
Oxnard, CA
03.2022 - Current
- Assisted members with inquiries regarding benefits and services.
- Processed member applications efficiently to ensure timely enrollment.
- Maintained accurate records of communications and transactions in CRM system.
- Collaborated with team members to improve response times on member requests.
- Developed knowledge of union policies to provide accurate information to callers.
- Streamlined call handling processes, enhancing overall customer service experience.
Phone Banking Officer
SEIU Local 2015
Camarillo, CA
01.2026 - 08.2026
- Assisted members with inquiries regarding benefits and services.
- Processed member applications efficiently to ensure timely enrollment.
- Maintained accurate records of communications and transactions in CRM system.
- Collaborated with team members to improve response times on member requests.
- Developed knowledge of union policies to provide accurate information to callers.
- Streamlined call handling processes, enhancing overall customer service experience.
Cashier
Goodwill Industries of Santa Barbara and Ventura c
Oxnard, CA
07.2021 - 07.2025
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service to enhance satisfaction.
- Maintained clean and organized checkout areas, ensuring a welcoming environment.
- Handled cash, credit, and voucher transactions while adhering to company policies.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Drug And Alcohol Counselor
Santa Barbara City College
Santa Barbara, CASkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Customer service excellence
Cash register operation
Professionalism and courtesy
Cash handling expertise
Team collaboration
Timeline
Phone Banking Officer
SEIU Local 2015
01.2026 - 08.2026
Caregiver
IHSS Public Authority
03.2022 - Current
Cashier
Goodwill Industries of Santa Barbara and Ventura c
07.2021 - 07.2025
Drug And Alcohol Counselor
Santa Barbara City College