Denice Serrano
Stockton,CA
Summary
Dynamic customer service professional with proven success at TW Services, excelling in cross-selling and upselling while building strong client relationships. Recognized for consistently exceeding sales quotas and demonstrating empathy and patience in high-pressure environments. Proficient in data entry, ensuring accurate records to support business growth and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
CSR, Sales
Tw Services
03.2025 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
Cashier Assistant
Kohl’s
03.2022 - 09.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Waiter's Assistant
Los Crudos
06.2023 - 09.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Processed payments for orders and provided customers with change.
- Greeted customers and provided menus upon arrival to dining room.
Vendor
Macy’s
06.2022 - 01.2023
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Set up displays and signage to attract customers and boost sales.
Quality Control Inspector
Chicholo Stimelt
05.2022 - 12.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
Education
High School -
Edison High
Stockton, CA09.2008
Skills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Performance tracking
- Strong negotiation skills
- Sales techniques mastery
- Customer relations
- Sales closing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
CSR, Sales
Tw Services
03.2025 - Current
Waiter's Assistant
Los Crudos
06.2023 - 09.2023
Vendor
Macy’s
06.2022 - 01.2023
Quality Control Inspector
Chicholo Stimelt
05.2022 - 12.2022
Cashier Assistant
Kohl’s
03.2022 - 09.2024
High School -
Edison High
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