Deniece Loucks
Parker,CO
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
19
19
years of professional experience
Work History
Escrow Branch Manager
Heritage Title Company
Denver, Colorado
08.2017 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company best practices.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Community Development Administrative Coordinator
City Of Greenwood Village
Greenwood, CO
02.2014 - 08.2017
- Assisted in the development and adoption of the department’s annual operating and capital budgets
- Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness .
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Escrow Manager
First American Title Insurance Co
Denver, Colorado
02.2011 - 10.2013
- Supported seven locations with training, Escrow support and daily operations
- Interviewed and hired personnel to staff three new offices in 2 years; filled 15 positions from Receptionist to Escrow Officer
- Participated in the Leadership Team that worked to develop growth strategy for Colorado
- Implemented new paperless workflow process
- Managed National lender Division and led them to their first million dollar year
- Managed local Builder Unit of 6 Escrow Officers
Business Systems Analyst
First American Title Insurance Co
Denver, Colorado
08.2009 - 02.2011
- Trained business personnel in use of systems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Delivered in-depth FAST training, imparting knowledge of best practices for protecting data and minimizing errors.
Commercial Escrow Officer
First American Title Insurance Co
Las Vegas, Nevada
01.2003 - 10.2009
- Conducted closings with customers, realtors, lenders and attorneys.
- Managed real estate contract compliance, lender instructions, title requirements, company requirements and other written instructions.
- Understood escrow process to determine steps to transfer title pursuant to contract conditions and lender instructions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Salmon High School
Salmon Idaho06.1992
Skills
- Adaptable to Changing Conditions
- Team Building Leadership
- Staff Recruitment and Hiring
- Real Estate Transactions
- Employee Training Oversight
- Problem Anticipation and Resolution
- Relationship Building
Timeline
Escrow Branch Manager
Heritage Title Company
08.2017 - Current
Community Development Administrative Coordinator
City Of Greenwood Village
02.2014 - 08.2017
Escrow Manager
First American Title Insurance Co
02.2011 - 10.2013
Business Systems Analyst
First American Title Insurance Co
08.2009 - 02.2011
Commercial Escrow Officer
First American Title Insurance Co
01.2003 - 10.2009
High School Diploma -
Salmon High School