Hi, I’m
SYDNEI GREENWOOD
New Orleans,LA
Summary
Aspiring Scrum Master and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills in agile and attention to detail will be valued.
Overview
8
years of professional experience
1
Certification
Work History
Keesler Federal Credit UnionNew Orleans, LA
Assistant Branch Manager
11.2021 - Current
Job overview
- Trained and mentored highly effective teams to meet corporate service standards.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Built client rapport through frequent individualized recommendations for financial products and services.
- Supervised 8 branch team members and provided management with suggestions regarding performance assessments.
- Reviewed applications against established parameters to determine approval, rejection or modification requirements.
- Developed strategy to achieve target sales goals.
- Networked within communities to identify and capitalize on business opportunities.
- Maximized sales potential by training new members in improved sales strategies.
- Implemented operational improvements to increase efficiency and reduce labor costs.
- Planned and coordinated risk mitigation strategies to protect company assets.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Keelser Federal Credit UnionMetairie, LA
Financial Services Representative
11.2019 - 11.2021
Job overview
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Gave workshop and other group presentations to inform students of options and educate on financial aid process.
- Guided stakeholder strategies with financial advice.
- Guided customers toward upward credit mobility through good financial choices.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Implemented cutting-edge financial strategies to grow and develop long-lasting, value-based client relationships.
- Established strong and positive working relationships within organization to contribute to team success.
Capital OneNew Orleans, LA
Bank Teller
06.2015 - 11.2019
Job overview
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Responded and assisted customers with account inquiries and updates.
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Scrum Alliance
CSM from Certified Scrum Master
04.2023
Dillard UniversityNew Orleans, LA
Bachelor of Arts from Psychology
05.2015
Skills
- Work Planning and Prioritization
- Verbal and Written Communication
- Complex Problem Solving
- Performance Monitoring
- Customer Needs Assessment
- Project Team Coordination
- Agile Best Practices
- Scrum Processes
- Presentation Skills
- Stakeholder Negotiations
- Conflict Resolution
- Project Planning
- Relationship Building
- Recruiting and Hiring
- Attention to Detail
- Annual Budget Management
- Audit Monitoring
- Loan Application Assessment
- Operational Reporting
- Proactive and Focused
- Social Perceptiveness
- Adaptable to Changing Conditions
- Critical Thinking
- Quality Assurance
- Team Building Leadership
- Employee Training Oversight
- Investment Guidance
- Creative and Innovative
- Financial Resource Management
- Team Development
- Resource Allocation
Certification
- Certified Scrum Master License - 2023
Timeline
Assistant Branch Manager
Keesler Federal Credit Union
11.2021 - Current
Financial Services Representative
Keelser Federal Credit Union
11.2019 - 11.2021
Bank Teller
Capital One
06.2015 - 11.2019
Scrum Alliance
CSM from Certified Scrum Master
Dillard University
Bachelor of Arts from Psychology
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