Deniesha Veasey
Spring Valley,NV
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Magnolia Bank
Las Vegas , Nevada
08.2024 - 03.2025
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Supported sales team members to drive growth and development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Cubic Transportation Systems
Concord, California
02.2023 - 06.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Coordinator
Interior Logic Group
Sacramento, California
06.2020 - 01.2023
- Identified potential opportunities for improvement within the customer service department.
- Developed processes for collecting feedback from customers about their experience with the company's services and products.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Researched new products or services that may be beneficial to customers.
- Maintained accurate records of customer interactions and transactions.
Customer Service Representative
DXC Technology
Sacramento
12.2020 - 10.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Care Representative
QuoteWizard
Sacramento
02.2017 - 10.2020
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Benefits Specialist
Pacific Coast Psychiatric Associates
Sacramento, CA
04.2015 - 05.2019
- Maintained records of employee participation in various benefits programs.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
- Monitored compliance with federal and state regulations concerning employee benefits.
- Developed documents outlining details about each available benefit program option.
Education
BBA - Business Administration
South University
Savannah, GASkills
- Inbound and Outbound Calling
- Account updating
- Data Entry
- Data Collection
- Promotional support
- Medical terminology knowledge
- Sales expertise
- Consultative Sales
- Paperwork Processing
- Customer service
- Payment processing
- Data analysis
- Problem resolution
- Customer feedback
- Relationship management
- Communication skills
Education and Training
true
Timeline
Customer Service Representative
Magnolia Bank
08.2024 - 03.2025
Customer Service Representative
Cubic Transportation Systems
02.2023 - 06.2024
Customer Service Representative
DXC Technology
12.2020 - 10.2021
Customer Service Coordinator
Interior Logic Group
06.2020 - 01.2023
Customer Care Representative
QuoteWizard
02.2017 - 10.2020
Benefits Specialist
Pacific Coast Psychiatric Associates
04.2015 - 05.2019
BBA - Business Administration
South University