Denika Hunter
Jonesboro,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industrial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
TSG/Kenco Logistics
2018.07 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Medical Assistant
Nia Association
2012.02 - 2018.06
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Education
Associates - Medical Assistant
Gadsden Business College
Rainbow City, AL10.2001
Dipolma -
Munford High School
Munford, AL05.1998
Skills
- Customer Service
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Appointment Scheduling
- Order Processing
- Paperwork Processing
- Data Collection
- Microsoft PowerPoint
Timeline
Customer Service Representative
TSG/Kenco Logistics
2018.07 - Current
Medical Assistant
Nia Association
2012.02 - 2018.06
Associates - Medical Assistant
Gadsden Business College
Dipolma -
Munford High School
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