Deniqua Parker
Lawrenceville
Summary
A highly motivated professional with a verifiable record of accomplishments spanning 15 years.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Support Representative
HOME DEPOT
06.2021 - Current
- Escalated calls to solve problems and drive customer satisfaction.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- I upheld ambitious standards of customer service by responding to inquiries, needs, and problems.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Facilitated customer satisfaction surveys, received a score of 99% satisfaction.
Salon Manager
PetSmart
Atlanta
01.2012 - 01.2017
- Oversaw daily operations at a salon. Directed client services.
- Ensured consistently high-quality customer service and client satisfaction.
- Implemented company policy to meet lofty standards for service and business.
- Managed staff recruitment, interviewed, trained, evaluated, supervised. Verified staff credentials and licenses.
- Prepared and distributed employee work schedules. Ensured efficient, adequate staffing while managing labor expenses.
- Organized activities to improve employee's professional growth and job performance. Fostered a positive work environment.
Human Resource Specialist
US ARMY
Columbus
02.2008 - 01.2012
Education
High School Diploma -
Columbia High School
01-2006
Skills
- Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals
- The ability to understand business goals and recommend new approaches Comfortable with high volume workload with a strong work ethic
- MS Office
- HRIS
- CRM
- People Processing
- Live Chat
Certification
First Aid, AED, CPR certification
Timeline
Customer Support Representative
HOME DEPOT
06.2021 - Current
Salon Manager
PetSmart
01.2012 - 01.2017
Human Resource Specialist
US ARMY
02.2008 - 01.2012
High School Diploma -
Columbia High School