DENIQUE DEANE-LIBURD
Orlando,Fl
Summary
Personable, friendly and solution-oriented with over 5 years of experience in service and support. Customer-focused team player, adept at learning and mastering new concepts and skills.
Overview
8
8
years of professional experience
Work History
Account Specialist
Chase Bank
07.2022 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Fraud Servicing Representative
Bank of America
01.2021 - 05.2021
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
- Take necessary steps to resolve discrepancies and close case in the system.
Situational Team Representative
SunTrust Banks, Inc
09.2019 - 03.2020
- Assist other departments not meeting service levels
- Utilize effective sales and telephone techniques to build customer relationships.
- Meet sales and scorecard goals.
- Complete all required documentation to meet client needs.
- Utilized effective active listening, interpersonal and communication skills in collaborating with different individuals on daily basis.
Teller Connect Representative
SunTrust Banks, Inc
04.2018 - 09.2019
- Handles inbound teller transactions from SunTrust clients received via video from an Interactive Teller Machines (ITM)
- Meets sales and scorecard goals.
- Complete teller transactions and operate functions such as approving transactions, cash control, security and internal control.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Business Transaction Representative
City National Bank
10.2017 - 03.2018
- Accurately process transactions, open accounts, process wire transfers, change of address, and client's research.
- Received requests and documents related to processing financial transactions.
Bank Consultant
Banco Popular
04.2016 - 09.2017
- Opened new checking, savings and lines of credit for customer accounts.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Bank Representative
Banco Popular
12.2013 - 04.2016
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Customer Service Agent
Seaborne Airlines
03.2013 - 12.2013
- Assisted customers with ticket purchases, pricing and scheduling.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
Passenger Service Agent
Worldwide Flight Services, St. Thomas
12.2010 - 08.2011
- Operating Register, Selling Tickets and Processing Reservations, Assisting passengers in need.
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Utilized PA system to announce departures and changes to landings.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Processed reservations and issued travel and hotel vouchers.
Education
No Degree -
Valencia College
Orlando, FLHigh School Diploma -
Charlotte Amalie High School
St. Thomas, VI06.2006
Skills
- Multitasking
- Organizational skills
- Conflict resolution
- Active listening
- Safe and vault operation
- Exceptional customer service
- MS Office proficient
- Strong work ethic
- Approachable
- Reliable
- Adaptive team player
- Account Investigations
- Account Updating
- Inquiry Requests
Timeline
Account Specialist
Chase Bank
07.2022 - Current
Fraud Servicing Representative
Bank of America
01.2021 - 05.2021
Situational Team Representative
SunTrust Banks, Inc
09.2019 - 03.2020
Teller Connect Representative
SunTrust Banks, Inc
04.2018 - 09.2019
Business Transaction Representative
City National Bank
10.2017 - 03.2018
Bank Consultant
Banco Popular
04.2016 - 09.2017
Bank Representative
Banco Popular
12.2013 - 04.2016
Customer Service Agent
Seaborne Airlines
03.2013 - 12.2013
Passenger Service Agent
Worldwide Flight Services, St. Thomas
12.2010 - 08.2011
No Degree -
Valencia College
High School Diploma -
Charlotte Amalie High School
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