Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ISABELLA BOISVERT

Manchester,NH

Summary

Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Branch Operations Lead

Chase Bank
07.2025 - Current
  • Conduct and oversee required monthly, quarterly and annual audits, ensuring 100% compliance with bank polices and regulatory standards.
  • Supervise and mentor the teller transaction line, providing coaching, training and performance feedback.
  • Develop and manage the branch staff schedule, balancing business needs with employee availability.

BSR II & Operations Assistant

Bank of New Hampshire
03.2024 - 07.2025
  • Completed highly accurate, high-volume money counts operating both manual and machine-driven methods.
  • Display effective communication and team work to assist customers with transactions, built lasting relationships to achieve client retention and satisfaction with a 4.93 out of 5 on customer surveys.
  • Opened accounts, including checking, savings, CD’s, HSA’s and credit cards for customers, averaging 15-20 a month.
  • Audited 3-6 branches quarterly to ensure procedures and regulations are being followed

Customer Service Supervisor

Whole Foods Market
02.2023 - 01.2024
  • Provided professional, friendly and engaging customer service on a consistent basis, while averaging 24.6 items per minute at the register.
  • Maintained a high level of morale and teamwork on the floor through frequent communication with 20-30 employees.
  • Oversaw day-to-day customer service operations by delegating tasks, creating a schedule and helping customers. The store did over $100,000 in sales daily.

Loan and Reserve Desk Supervisor

CSU Libraries
02.2022 - 02.2023
  • Adjusted shift coverage when short-handed or due to staff absences.
  • Managed a small team of 4 on rotating shifts throughout the day and week.
  • Facilitated smooth check-in and check-out through proper account handling.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

General Merchandise Expert

Target
04.2020 - 07.2022
  • Fulfilled online orders with more than 15 items in under 30 minutes to achieve the guaranteed time for the customer
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked designated items on shelves, end caps and displays.
  • Maintained store assets with effective loss prevention strategies.

Shift Lead

Plato's Closet
01.2019 - 08.2019
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Kept a team of 6 employees operating productively and working on task to meet business and customer needs.

Education

Associate of Applied Science - Business Administration And Operations Management

UNH College of Professional Studies
Online
05-2026

High School Diploma - Business Principles Concentration

Manchester School of Technology
Manchester, NH
06.2021

Skills

  • Money handling
  • Time management skills
  • Proficient in Microsoft Office
  • Proficient in Fiserv
  • Staff training
  • Identification checks
  • Attention to detail
  • Operations

Certification

  • Personal Banker | ABA
  • Bank Teller | ABA
  • Customer Service Representative | ABA
  • Universal Banker | ABA

Timeline

Branch Operations Lead

Chase Bank
07.2025 - Current

BSR II & Operations Assistant

Bank of New Hampshire
03.2024 - 07.2025

Customer Service Supervisor

Whole Foods Market
02.2023 - 01.2024

Loan and Reserve Desk Supervisor

CSU Libraries
02.2022 - 02.2023

General Merchandise Expert

Target
04.2020 - 07.2022

Shift Lead

Plato's Closet
01.2019 - 08.2019

Associate of Applied Science - Business Administration And Operations Management

UNH College of Professional Studies

High School Diploma - Business Principles Concentration

Manchester School of Technology

Similar Profiles

CREATE PROFILE