DeNiro Pankey
Regional Technical Services Manager
Grand Terrace,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 13 year record of building positive relationships with internal and external stakeholders.
Overview
10
10
years of professional experience
Work History
Regional Technical Services Manager
Universal Health Services
08.2020 - Current
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
- Monitored work procedures, work schedules and expedited workflow.
- Initiated process to maintain distributor and customer computer databases.
- Created, edited and implemented company policies regarding access control, vulnerability patching and virus protection to minimize security incidents.
- Negotiated contracts with vendors and suppliers to keep material costs within set budgets.
- Proven ability to develop and implement creative solutions to complex problems.
- Established and conducted quality control programs to verify construction projects met required quality standards.
Director of Information Services
UHS Corona Regional Medical Center
01.2016 - 08.2020
- Delivered administrative and professional leadership to information services staff.
- Analyzed issues, identified alternative information solutions and project consequences and determined best courses of action.
- Mastered database systems and languages compatible with company computer systems.
- Researched methods and techniques of report preparation and presentation.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Oversaw development and implementation of improvements to support network operations.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed life cycle replacement of hardware and software.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Implemented and maintained technology and software budget.
Information Technology Manager
UHS Corona Regional Medical Center
01.2014 - 01.2016
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Bachelor of Science - Information Technology
Capella University
Minneapolis, MN11.2023
Skills
- Disaster Recovery
- Contract Management
- Operations Management
- Strategic Planning
- Project Management
- Incident Management
- Equipment procurement
- Product Development
Accomplishments
In 2020 Universal Health Systems was a victim of the RYUK virus. Because the entire organization was infected I only had the resources of my local team to resolve. We executed our recovery plan and successful, restoring our server environment, network infrastructure, Biomedical systems , along with restoration of 600+ PC's
Timeline
Regional Technical Services Manager
Universal Health Services
08.2020 - Current
Director of Information Services
UHS Corona Regional Medical Center
01.2016 - 08.2020
Information Technology Manager
UHS Corona Regional Medical Center
01.2014 - 01.2016
Bachelor of Science - Information Technology
Capella University
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