Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Denis Alongtefoah

Denis Alongtefoah

Upper Marlboro,MD

Summary

Dedicated customer service representative with strong active listening and problem-solving skills. Proven ability to manage customer interactions effectively, ensuring satisfaction and loyalty. Resourceful Front Desk Customer Service Representative known for high productivity and efficient task completion. Specialize in customer relationship management, problem-solving, and communication. Excel in multitasking, time management, and empathy, ensuring exceptional service and support to clients.

Overview

2
2
years of professional experience

Work History

Front Desk Customer Service Representative

Odenton International Market
Odenton, Maryland
01.2024 - 05.2025
  • Greeted customers warmly and provided assistance with inquiries.
  • Managed cash register operations and processed customer transactions efficiently.
  • Resolved customer complaints effectively through active listening techniques.
  • Processed orders accurately while maintaining product knowledge.

Customer Service Associate

Intrinsic Designs LLC
Baltimore, Maryland
01.2023 - 02.2024
  • Developed interior design concepts for residential and commercial projects.
  • Collaborated with clients to understand their design preferences and requirements.
  • Created detailed floor plans and 3D renderings using design software.

Education

High School Diploma -

Christ The King High School (Foreign Institution)
Tiko Cameroon
05-2007

Skills

  • Customer service
  • Cash handling
  • Complaint resolution
  • Order processing
  • Product knowledge
  • Customer relationship management
  • Transaction processing
  • Sales support
  • Merchandising

Accomplishments

  • Graduated as top 10 students academically from my high school
  • Volunteered and received numerous recognitions and accolades while in high school

Timeline

Front Desk Customer Service Representative

Odenton International Market
01.2024 - 05.2025

Customer Service Associate

Intrinsic Designs LLC
01.2023 - 02.2024

High School Diploma -

Christ The King High School (Foreign Institution)

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