Denis Ceja
Mesa,AZ
Summary
Dynamic healthcare professional with proven expertise as a Referral Coordinator at Village Medical Centers, excelling in insurance verification and patient scheduling. Recognized for enhancing workflow efficiency and delivering exceptional patient care through strong organizational skills and attention to detail. Committed to optimizing referral processes and improving patient access to specialized services. Bilingual in English and Spanish. Adept at handling challenging situations with professionalism and empathy.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Village Medical Centers
Phoenix, AZ
08.2020 - 07.2026
- Coordinated patient referrals, ensuring timely access to specialized care.
- Managed scheduling for follow-up appointments and consultations effectively.
- Communicated with healthcare providers to verify referral requirements and processes.
- Streamlined referral tracking system to enhance workflow efficiency.
- Assisted patients in navigating insurance verification for referrals successfully.
- Collaborated with clinical staff to prioritize urgent referral cases promptly.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Responded to patient inquiries to offer timely updates regarding referral status.
Front Office Assistant
Hatfield Medical Group
Mesa, AZ
04.2018 - 08.2020
- Managed patient scheduling, ensuring efficient use of resources and time.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained electronic health records, ensuring data accuracy and compliance with regulations.
- Assisted in onboarding new staff, providing training on office procedures and systems.
- Oversaw inventory management of office supplies, optimizing procurement practices.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Education
High School Diploma -
Mesa High School
Mesa, AZ05-2010
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Data entry proficiency
Timeline
Referral Coordinator
Village Medical Centers
08.2020 - 07.2026
Front Office Assistant
Hatfield Medical Group
04.2018 - 08.2020
High School Diploma -
Mesa High School